TRADE NEWS: Agilent Technologies Announces Three-Year Warranty as Standard Coverage for All Electronic Test Instruments

  TRADE NEWS: Agilent Technologies Announces Three-Year Warranty as Standard
  Coverage for All Electronic Test Instruments Worldwide

Business Wire

SANTA CLARA, Calif. -- March 1, 2013

Agilent Technologies Inc. (NYSE: A) today announced that all new Agilent
electronic test instruments sold after this date will be covered by a
“bumper-to-bumper” three-year repair warranty. The increase from one year to
three years is the result of ongoing quality initiatives that, from 2002 to
2012, yielded unprecedented improvements in product reliability and earned top
marks in an independent customer survey rating RF and microwave product
quality.

For customers, Agilent’s industry-leading combination of reliability and
coverage provides three important benefits. First is increased confidence in
instrument uptime on the production line, during design projects and in other
critical operations. Second is reduced cost of ownership with fewer budgetary
surprises due to unexpected repair costs. Third is greater convenience in the
unlikely event service is ever required.

“Our customers have come to expect the highest quality from Agilent,” said
Eric Taylor, Agilent vice president, Electronic Measurement Group. “The
three-year standard warranty is yet another way we’re helping them achieve
their business, project and production goals.”

In a short video, Taylor discusses the steps Agilent took to achieve the best
quality metrics in its history and in the industry:
www.agilent.com/find/quality_video.

Depending on the industry and application, a typical Agilent instrument is in
service for eight years and sometimes much longer. To help customers sustain
ongoing confidence in instrument performance and measurement accuracy, Agilent
offers Assurance Plans for repair and calibration services. When included with
a new instrument, these plans are available at a lower cost than when
purchased later.

The Agilent Warranty Assurance Plan is the lowest-priced, most convenient way
to minimize disruption of instrument availability for five years. Beyond the
extended coverage, this enhanced plan offers additional benefits such as
calibration after repair, priority service, six-month warranty extension if a
repair is needed, and electrostatic discharge (ESD) and electrical overload
stress (EOS) coverage. The Agilent Calibration Assurance Plans offer
OEM-quality calibrations at the lowest price and ensure that instruments will
function at their original specifications, giving customers ongoing confidence
in the accuracy of measurements.

More information about Agilent Assurance Plans is available at
www.agilent.com/find/AssurancePlans. Country- and region-specific information
about the Agilent warranty program can be found online at
www.agilent.com/find/ThreeYearWarranty.

About Agilent Technologies

Agilent Technologies Inc. (NYSE: A) is the world’s premier measurement company
and a technology leader in chemical analysis, life sciences, diagnostics,
electronics and communications. The company’s 20,500 employees serve customers
in more than 100 countries. Agilent had revenues of $6.9 billion in fiscal
2012. Information about Agilent is available at www.agilent.com.

NOTE TO EDITORS: Further technology, corporate citizenship and executive news
is available at www.agilent.com/go/news.

Contact:

Agilent Technologies Inc.
Janet Smith, +1 970-679-5397 (Americas)
janet_smith@agilent.com
Twitter: @JSmithAgilent
Sarah Calnan, +44 (118) 927 5101 (Europe)
sarah_calnan@agilent.com
Iris Ng, +852 31977979 (Asia)
iris-hw_ng@agilent.com
 
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