Enterasys Wins Three Stevie Awards Showcasing Excellence in Sales & Customer
Enterasys' Innovative Customer Service Leadership Recognized for a Second
SALEM, N.H., March 1, 2013
SALEM, N.H., March 1, 2013 /PRNewswire/ --Enterasys Networks, a Siemens
Enterprise Communications Company, was honored with three Stevie Awards for
Sales & Customer Service at a gala ceremony in Las Vegas, Nevada earlier this
week. For the second year in a row, Enterasys was recognized for its
outstanding achievements in customer service, underscoring the company's
mantra, 'There is nothing more important than our customers.' Enterasys was a
winner in the following categories.
oGold Award for Innovation in Customer Service – Enterasys combines
traditional support from its Global Technical Assistance Center (GTAC)
with isaac, a first of its kind social media tool. isaac revolutionizes
the way network management is done by providing a predictable, secure,
real-time solution for managing the network and all the applications it
supports with an easy-to-use social media interface.
oSilver Award for Contact Center of the Year – Enterasys has a 100 percent
in-house support center. The team's 97 percent customer satisfaction rate
is achieved using a variety of applications including Salesforce CRM,
Chatter and a new "How To" video series where customers are able to hear
first-hand from GTAC on how to troubleshoot common networking issues.
oBronze Award for Contact Center Leader of the Year – In the 17 years Vala
Afshar, CMO and chief customer officer, has worked at Enterasys, he and
his support team have delivered consistent service ratings that are
unmatched in the industry. Under Vala's guidance, Enterasys implemented a
cloud-based CRM tool, utilized a streamlined call center and increased
customer access to Enterasys product experts in ways not done by other
call centers, resulting in an unprecedented Net Promoter Score (NPS) of
"Winning three Stevie Awards validates the work we're doing to provide our
customers with the greatest experience possible," said Vala Afshar, CMO and
chief customer officer, Enterasys. "We strive to be the best at what we do
every day and for us that means that all aspects of our operations are built
around our customers. We look forward to working even harder this year to
The Stevie Awards for Sales & Customer Service are awarded annually and
recognize the achievements of sales, business development, customer service
and call/contact center professionals worldwide. This year over 1,100 entries
were submitted and judged by more than 140 members of eight specialized
"We have been using Enterasys products in our data center for many years,"
said Brent Herring, Associate Director of IT, University of Central Arkansas.
"The responsiveness of the Enterasys GTAC support organization is the best we
receive from all of our technology vendors. The GTAC truly is a valued member
at the University of Central Arkansas' support team."
Details about the Stevie Awards for Sales & Customer Service and the list of
Stevie winners in all categories are available at www.StevieAwards.com/sales.
About Enterasys Networks and Siemens Enterprise Communications
Siemens Enterprise Communications is a leading global provider of unified
communications (UC) solutions and network infrastructure for enterprises of
all sizes. Leveraging 160 years of experience, we deliver innovation and
quality to the world's most successful companies, backed by a world-class
services portfolio which includes international multi-vendor managed and
Our OpenScape communications solutions provide a seamless and efficient
collaboration experience – on any device – which amplifies collective effort
and dramatically improves business performance.
Together, our global team of UC experts and service professionals set the
standards for a rich communications experience that empowers teams to deliver
Siemens Enterprise Communications is a joint venture of The Gores Group and
Siemens AG, and includes Enterasys Networks, a provider of network
infrastructure and security solutions, creating a complementary and complete
enterprise communications solutions portfolio.
For more information, please visit:
www.siemens-enterprise.com or www.enterasys.com
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of
About The Stevie Awards
The Stevie Awards are conferred in four programs: The American Business
Awards, The International Business Awards, the Stevie Awards for Women in
Business, and the Stevie Awards for Sales & Customer Service. Honoring
organizations of all types and sizes and the people behind them, the Stevies
recognize outstanding performances in the workplace worldwide. Learn more
about the Stevie Awards athttp://www.StevieAwards.com, and follow the Stevie
Awards on Twitter @TheStevieAwards.
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer
Service include the Business TalkRadio Network, PrintingforLess.com,and
+1 603 952 5151
+1 617 624 3231
SOURCE Enterasys Networks
Press spacebar to pause and continue. Press esc to stop.