Flexjet Appoints New Owner Experience Officer
- Lori Carr brings more than 25 years of world-class customer service
expertise to company's newly created position
DALLAS, Feb. 28, 2013
DALLAS, Feb. 28, 2013 /PRNewswire/ -- Flexjet, one of the world's most
exclusive private jet services companies, is proud to announce the
appointment of Lori Carr as its first Owner Experience Officer. In this newly
created position, Carr is responsible for driving growth and business
performance by developing and executing highly personalized, end-to-end
experiences for Flexjet's valued owners.
"Flexjet is passionate about providing the ultimate owner experience and again
proves its commitment with the creation of this new position," said Deanna
White, President, Flexjet. "Lori's leadership and strategic thinking are
perfectly aligned with Flexjet's vision of reimagining the ownership
experience, focusing on enhancing service offerings and amenities to provide
moments of delight before, during and after every trip."
Carr has been working in the realm of client experience for the past 26 years,
consistently demonstrating her exceptional ability to create, articulate and
affect a customer-centric culture to increase consumer satisfaction, loyalty
and lifetime value. Most recently, Carr served as President of her own
consulting practice, Lori Carr & Associates, working with senior executives at
highly recognized brands such as MetLife, Crabtree & Evelyn and TheStreet.com
to advise on the development, sales and implementation of leading
customer-focused strategies and tactics. She also previously worked in the
aviation industry through her consulting work for North Star Aviation, a
fixed-base operator offering charter flights.
"Flexjet's exceptional personal service is already regarded as the standard
by which others in the private jet industry are measured," added Carr. "I am
beyond thrilled to join the team and help elevate the brand to even greater
heights, and am confident our combined efforts will spotlight Flexjet as the
partner of choice for today's discerning private jet traveler."
Carr is also a published author, public speaker and has completed a number of
prestigious leadership training programs. She is a graduate of Northeastern
University in Boston, Mass., where she earned a Bachelor of Science Degree in
For more information about Flexjet, please call 1-800-FLEXJET or visit
Richardson, Texas-based Flexjet - a division of Bombardier, the world's
largest business aviation manufacturer - first entered the fractional jet
ownership market in 1995. Flexjet now offers whole aircraft ownership and
management, fractional jet ownership, jet cards and charter brokerage
services. Flexjet's fractional aircraft program is the first in the world to
be recognized as achieving the Air Charter Safety Foundation's Industry Audit
Standard, and Flexjet is the first and only company to be honored with its
14^th FAA Diamond Award for Excellence. Flexjet's fractional program fields an
exclusive family of Bombardier business aircraft - the youngest in the
fractional jet industry with an average age of approximately five years -
including the Learjet 40 XR, Learjet 45 XR, Learjet 60 XR, Challenger 300 and
Challenger 605 business jets. For more details on innovative programs and
flexible offerings, visit http://www.flexjet.com/.
Flexjet has an approved fractional ownership program pursuant 14 C.F.R. Part
91, Subpart K, and manages flights for individual aircraft owners under Part
91 whole aircraft management program. All other flights (e.g. Flexjet 25 jet
card program, charter brokerage program, etc.) are provided by certificated
air carriers in accordance with applicable laws and regulations, as Flexjet is
not an air carrier.
The Flexjet 25 Jet Card Program is operated under Part 135 by Jet Solutions,
LLC, a U.S. air carrier. Flexjet acts as an agent for Jet Solutions, LLC, in
connection with the Flexjet 25 Jet Card program. Flexjet acts as an agent for
the customer with on-demand charter broker services when arranging
transportation operated under Part 135 by U.S. air carriers.
Bombardier is the world's only manufacturer of both planes and trains. Looking
far ahead while delivering today, Bombardier is evolving mobility worldwide by
answering the call for more efficient, sustainable and enjoyable
transportation everywhere. Our vehicles, services and, most of all, our
employees are what make us a global leader in transportation.
Bombardier is headquartered in Montreal, Canada. Our shares are traded on the
Toronto Stock Exchange (BBD) and we are listed on the Dow Jones Sustainability
World and North America Indexes. In the fiscal year ended December31, 2012,
we posted revenues of $16.8billion. News and information are available at
bombardier.com or follow us on Twitter @Bombardier.
Bombardier, Challenger 300, Challenger 605, Flexjet, Flexjet 25, Learjet 40,
Learjet 45, Learjet 60 and XR are trademarks of Bombardier Inc. or its
Contact: Erin Portman, +1-512-448-0502, Erin.Portman@TeamOne-usa.com
Press spacebar to pause and continue. Press esc to stop.