RealPage® Announces Release of Tel-IVR Resident Payments Option

  RealPage® Announces Release of Tel-IVR Resident Payments Option

   The launch of RealPage’s new payment service provides clients with a new
   convenient payment option for their residents, payments over the phone,
                    increasing satisfaction and retention

Business Wire

CARROLLTON, Texas -- February 28, 2013

RealPage, Inc. (NASDAQ: RP), today announced the launch of its new Tel-IVR
service. As part of the RealPage Payments product line, Tel-IVR provides
property owners and managers with another payment option for their residents,
a convenient electronic payments platform to process resident credit and debit
card processing through their telephone via interactive voice response (IVR)

“In our increasingly technology-based society, residents want every option
available, even when it comes to paying their rent,” said Kimberly Lang,
senior vice president, RealPage Payment Services. “Through RealPage’s Payment
Services, our clients are able to provide the cutting-edge technology
solutions their residents have come to expect. In addition to our new Tel-IVR
service, this includes our mobile-optimized online payment portals, one-time
or recurring payment options and payments by ACH, credit and debit cards,
check or eMoney Order.”

With Tel-IVR, residents can pay their rent and living expenses using a debit
card or credit card through a toll-free phone number. With a 24/7 service as
well as bilingual support for English and Spanish, Tel-IVR provides clients
with the ability to offer this payment solution while verifying eviction and
collection status, support partial payment settings and validate resident
balance before processing every payment. This new payment method permits
clients to add structured convenience fees where permissible by law to the
transaction to recoup credit card processing costs, prior to accepting

“Offering our residents expanded services like Tel-IVR help us stand out from
other properties in a crowded marketplace and also helps boost overall
resident satisfaction, greatly reducing our turnover,” said Michelle Romeo,
corporate trainer, Stonemark Management, LLC.

For clients utilizing the Tel-IVR service, all resident payments are
automatically posted to the resident ledger, reducing the need for duplicate
data entry and streamlining the payments process for both the resident and
client. Payments are processed in real-time and are completely secure. For
property management companies choosing to charge a convenience fee, the
resident will be notified and prompted for acceptance on the call.

To learn more about Tel-IVR from RealPage Payments, please visit

About RealPage

Located in Carrollton, Texas, a suburb of Dallas, RealPage provides on demand
(also referred to as “Software-as-a-Service” or “SaaS”) products and services
to apartment communities and single family rentals across the United States.
Its on demand product lines include OneSite® property management systems that
automate the leasing, renting, management, and accounting of conventional,
affordable, tax credit, student living, senior living and military housing
properties; LeaseStar™ multichannel managed marketing that enables owners to
originate, syndicate, manage and capture leads more effectively and at less
overall cost; YieldStar® asset optimization systems that enable owners and
managers to optimize rents to achieve the overall highest yield, or
combination of rent and occupancy, at each property; Velocity™ billing and
utility management services that increase collections and reduce energy costs;
LeasingDesk® risk mitigation systems that are designed to reduce a community's
exposure to risk and liability; OpsTechnology® spend management systems that
help owners manage and control purchasing expenses; and Compliance Depot™
vendor management and qualification services to assist a community in managing
its vendor program. Supporting this family of SaaS products is a suite of
shared cloud services including electronic payments, document management,
decision support and learning. RealPage's MyNewPlace® subsidiary is one of the
largest lead generation apartment and home rental websites, offering apartment
owners and managers qualified, prospective residents. Through its Propertyware
subsidiary, RealPage also provides software and services to single-family
rentals and low density, centrally-managed multifamily housing. For more
information, call 1-87-REALPAGE or visit


RealPage, Inc.
Gordon Shattles, 214-236-2575
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