Sykes Enterprises, Incorporated Adopts New Branding for Its At-Home Customer Contact Service

Sykes Enterprises, Incorporated Adopts New Branding for Its At-Home Customer
Contact Service

TAMPA, Fla., Feb. 28, 2013 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated
(Nasdaq:SYKE) ("SYKES" or the "Company"), a global leader in providing
comprehensive outsourced customer contact management solutions and services in
the business process outsourcing (BPO) arena, announced today that its at-home
agent service line has been rebranded SYKES Home powered by Alpine Access.

The branding, which includes a new logo, reflects SYKES' acquisition last year
of Alpine Access, an industry leader in the virtual call center model, in
which customer service professionals work out of their homes. SYKES Home
employs thousands of at-home agents throughout North America, offering clients
increased staffing flexibility and access to an expanded pool of skilled
labor.

"Alpine Access has been the leading innovator in the virtual call center
space, developing a best-in-class platform for recruiting, training and
managing at-home agents. As the new name signifies, SYKES Home is now proud to
couple Alpine Access great innovation with SYKES' great service as an offering
to all of our clients," said Chuck Sykes, President and Chief Executive
Officer of Sykes Enterprises, Incorporated. "SYKES Home provides the
flexibility and quality of service that businesses need to thrive in today's
competitive global marketplace."

To watch the video about SYKES and Alpine Access, visit www.sykes.com.

A team of executives from the former Alpine Access now manages SYKES Home.
Christopher Carrington, former President and Chief Executive Officer of Alpine
Access, is now serving as Executive Vice President of Global Delivery at
SYKES, and is responsible for key geographies within the America's region,
including SYKES Home. SYKES Home clients include companies in the
telecommunications, technology, financial services and healthcare sectors.
SYKES Home is growing and is currently hiring home-based customer care
professionals across the country and in Canada.To learn more about these job
opportunities, please visit our web site at www.sykes.com/sykeshomejobs.

About Sykes Enterprises, Incorporated

SYKES is a global leader in providing comprehensive customer contact
management solutions and services in the business process outsourcing (BPO)
arena. SYKES provides an array of sophisticated customer contact management
solutions to Fortune 1000 companies around the world, primarily in the
communications, financial services, healthcare, technology and transportation
and leisure industries.SYKES specializes in providing flexible, high quality
customer support outsourcing solutions with an emphasis on inbound technical
support and customer service.Headquartered in Tampa, Florida, with customer
contact management centers throughout the world, SYKES provides its services
through multiple communication channels encompassing phone, e-mail, web, chat
and social media.Utilizing its integrated onshore/offshore and virtual
at-home agent delivery models, SYKES serves its clients through two geographic
operating segments: the Americas (United States, Canada, Latin America, India
and the Asia Pacific region) and EMEA (Europe, Middle East and Africa).SYKES
also provides various enterprise support services in the Americas and
fulfillment services in EMEA, which include multi-lingual sales order
processing, payment processing, inventory control, product delivery and
product returns handling.For additional information, please visit
www.sykes.com.

CONTACT: SYKES Media Contact:
         Andrea B. Thomas, Director
         Corporate Communications
         Office:  +1 813 233 2132
         Email:  andrea.thomas@sykes.com
        
         SYKES Investor Relations Contact:
         Subhaash Kumar, Global Vice President
         Finance and Investor Relations
         Office:  +1 813 233 7143
         Email:  subhaash.kumar@sykes.com
 
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