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ORCC Announces Virtual Collection Agent 5.0 Service to Automate Lenders’ and Billers’ Debt Collection Process



  ORCC Announces Virtual Collection Agent 5.0 Service to Automate Lenders’ and
  Billers’ Debt Collection Process

   Web-based collections tool reduces cost, maximizes collections, restores
                            consumer good standing

Business Wire

CHANTILLY, Va. -- February 27, 2013

Online Resources Corporation (NASDAQ: ORCC), a leading provider of financial
technology services, today announced the launch of Virtual Collection Agent
(VCA) 5.0, the latest version of its web-based debt collections tool for
financial institutions and billers of all types.

“VCA provides an online emulation of the live agent interactions that many
indebted consumers would have had over the phone in the past,” explained Janie
West, ORCC chief marketing officer. “It enables consumers to arrive at a
payment resolution in a private, non-confrontational environment via the
Internet. VCA gives consumers the full service experience they expect, but
it’s all handled using intelligent automation to determine each person’s
eligibility for payment plans and tailoring of payments to that consumer’s
specific situation to resolve the overdue status if payment in full cannot be
made immediately.”

The 5.0 version provides a host of new features that benefits lenders and
billers as well as the consumers they serve. VCA’s 24x7 collections
environment helps companies to reduce operating costs, maximize collections,
and reduce loan losses for overdue auto loans, mortgages, credit card bills,
and other personal debt. At the same time, it gives consumers a better way to
restore their good account standing and eliminate the hassle of debt
collection. They can be offered payment programs and settlement arrangements
online based on each biller’s own eligibility rules, which can be based on
existing account data or on information supplied in real-time by consumers.

New features of VCA 5.0 for lenders and billers include:

  * Access to detailed consumer behavior data and new, intuitive tools to
    control automation of online offers;
  * The ability to handle multi-account relationships with each consumer so
    that a single sign-on will take customers to any of their accounts that
    need resolution;
  * Support for promotional codes that enable tracking of marketing campaigns
    and previous interactions with call center agents to arrive at repayment
    offers specific to each consumer;
  * Consumer experience in virtually any language; once consumers sign on to
    the site and specify their preferred language, each subsequent visit is
    automatically set to use that language; and
  * Addresses Americans with Disabilities Act (ADA) accessibility concerns
    with the option to certify as WCAG 2.0 Level AA compliant.

VCA is currently collecting at a rate of $2.4 billion per year, and West
points out the additional benefits to billers and lenders.

“When a $300 payment prevents a lender from charging off a $5,000 balance,
that has a direct impact on an organization’s bottom line. Through
champion/challenger studies, we’ve measured VCA’s average reduction in loan
losses at 10 percent annually. We expect future results will identify even
greater value in returning customers’ accounts to good standing – and
profitability,” said West. “Organizations seeking to improve their collections
would be well-served to augment their legacy methods with a tool geared toward
the preferences and behaviors of today’s consumers whose primary need is to
resolve the situation without embarrassment or having their schedule
interrupted. Consumers simply do not want to be contacted by a live agent.
With the Virtual Collection Agent 5.0, billers can collect more, for less,
while restoring good, profitable relationships with their customers.”

About Online Resources Corporation

Online Resources Corporation (NASDAQ: ORCC) powers financial interactions
between millions of consumers and the company’s financial institution and
biller clients. Backed by its proprietary payments gateway that links banks
directly with billers, the company provides web and phone-based financial
services, electronic payments, and marketing services to drive consumer
adoption. Founded in 1989, ORCC is the largest financial technology provider
dedicated to the online channel. For more information, visit www.orcc.com.

This news release contains forward-looking statements based on Online
Resources Corporation management's current expectations and beliefs and a
number of assumptions concerning future events made with information that is
currently available. The words "will," "would," "may," "should," "estimate,"
"project," "forecast," "intend," "expect," "believe," "target," "designed,"
"plan," and similar expressions are intended to identify forward-looking
statements. Readers are cautioned not to place undue reliance on such
forward-looking statements, which are not a guarantee of any results or
performance and are subject to a number of known and unknown risks,
uncertainties and other factors which could cause actual performance or
results to differ materially and adversely from any results or performance
expressed or implied by such forward-looking statements. Certain factors that
might cause such a difference include, but are not limited to: a history of
losses and anticipation of future losses; potential fluctuations in operating
results; dependence on the marketing efforts of third parties; potential loss
of one or more material clients; potential need for additional capital;
potential inability to prevent systems failures and security breaches;
potential inability to expand certain services and products in the event of a
substantial increase in demand for such services and products; competitive
pressures; ability or inability to attract and retain skilled personnel;
reliance on patents and other intellectual property; potential change in the
rate of user adoption of certain products and services; exposure to
consolidation in the financial services industry; and government regulatory
developments. For a more detailed description of the factors that could cause
such differences, readers are advised to review Online Resources Corporation’s
latest filings with the Securities and Exchange Commission, including (but not
limited to) the information provided under the heading "Risk Factors" in our
latest Annual Report on Form 10-K (which filings are available, among other
places, from the SEC's EDGAR database at www.sec.gov and via the Company's
website at www.ORCC.com).Online Resources assumes no obligation to, and
expressly disclaims any obligation to, update or revise any forward-looking
statements, whether as a result of new information, future events or
otherwise.

Online Resources, ORCC and the Online Resources logo are trademarks of Online
Resources Corp. Other company and product names and logos used in this release
are the trademarks of their respective owners.

Contact:

Online Resources Corporation
Mary York Cox, 678-781-7217
or
Michael Touchton, 678-781-7215
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