The Passenger Experience Conference - A Vision for the Future
LONDON, February 27, 2013
LONDON, February 27, 2013 /PRNewswire/ --
A Strategic Vision for Future Passenger Experience will be the subject debated
in the opening plenary session at this year's Passenger Experience Conference.
Jointly run by Aircraft Interiors Expo and World Travel Catering & Onboard
Services Expo, the event takes place on Monday 8 April at the CCH - Congress
Vern Alg, Aircraft Interiors Expo Consultant, will set the scene and encourage
discussion on how to identify and evaluate opportunities for future evolution
of the passenger experience in light of what passengers demand from the cabin
The second plenary session, T rends, Influencers and Other Industries , will
be chaired by Blake Emery, Director, Differentiation Strategy at Boeing
Commercial Airplanes. This session, headed by Tom Costley from TNS UK, will
address which global trends will impact passengers' lives from a political,
economic and social stand point. In the same session Devin Liddell form Teague
will consider how the interiors sector could learn from other industries that
have successfully linked brand to financial performance.
Blake said: "Looking at trends can help us think more deeply about the
products and services we design. I am honoured to get the chance to host this
In the afternoon the Passenger Experience Conference splits into three
dedicated interiors breakout sessions. Cabin Interiors to Support New Ways
of doing Business will feature Jeremy White from Seymourpowell, who will share
insights into how the travel experience can encompass customers' individual
preferences, regardless of the fact that the majority of the world is more
often than not designed for the average.
We are delighted to announce that Lida Mantzavinou from Frost & Sullivan will
open the Driving Extra Value for Inflight Entertainment Systems and
Connectivity session. Lida will present research data on critical trends,
forecasts and external challenges that will impact inflight entertainment.
This breakout session will also look at the technology behind inflight
connectivity and bandwidth and Michael Small from Gogo will review the
relative pros and cons of Air to Ground (ATG), L Band, Ku Band and Ka Band.
The third session, New Opportunities in Hospitality and Service , will open
with Raymond Kollau from Airlinetrends.com, who will present on how travel
companies can impress customers and identify which hospitality trends to look
out for in the near future.
Contact: For further details: Carol Seath, CMS Strategic, +44(0)208-748-9797,
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