Avis Budget Group Celebrates Team Members Who Own the Customer Experience
PARSIPPANY, N.J., Feb. 27, 2013 (GLOBE NEWSWIRE) -- Avis Budget Group, Inc.
(Nasdaq:CAR) today announced that the Company has recognized more than 1,000
Customer Experience Owners (C.E.O.s). Introduced in North America in 2011, the
C.E.O. program highlights the achievements of team members who have been
praised by Avis Car Rental, Budget Car Rental and Budget Truck Rental
customers for providing exemplary service.
"One of our four strategic pillars for driving sustained, profitable growth is
to 'put the customer first,'" said Ronald L. Nelson, chairman and chief
executive officer, Avis Budget Group. "Having a recognition program like this
allows us to honor team members who have been taking care — good care — of
customers, and serves to help others understand that this is a priority."
C.E.O.s recognized by the Company to date have ranged from a customer service
representative in Tulsa, to a service agent in Albuquerque, to a vehicle
dispatcher in Orlando. Examples of recent C.E.O.s celebrated by customers for
outstanding service include:
*Sterling (Ray) Roberts, supply chain manager from Hartsfield-Jackson
Atlanta International Airport, made an Avis First customer feel like
In the words of the customer: "I returned from a trip to find my key fob
malfunctioning. There I was in my own car unable to get home. Since I always
use Avis when traveling, I thought to ask them for help. When I told Ray
Roberts what had happened, he was very concerned. Ray drove me back to my
car and helped me test the battery cables. When he realized that the car
battery was dead, he assisted me with getting my car started. He was a
lifesaver. He refused to leave until he was sure that my car started and I
was able to get home to my family. He went out of his way and showed such
kindness and concern. That is the way you treat family. Well, that night I
felt very grateful to be a part of the Avis family."
*Erin Myers, rental sales associate from Indianapolis International
Airport, made her customer feel glad she chose Budget by going the extra
The customer recounts: "I had booked through an online travel site, and they
made an error. Erin got everything taken care of, but then she did the
unimaginable. She offered to escort me to my car, pulling my suitcase the
entire way. She then put it in the trunk of the car for me and walked the
outside of the car to note any dings or such. I have never been treated so
kindly. She is an exceptional employee. She had no way of knowing that my
shoulder is injured and it is extremely difficult for me to manipulate my
suitcase. Erin really was a guardian angel for me."
*Jean Marie Pirone, dealer response representative from the Budget Truck
Rental dealer relations department in Parsippany, built a trusted
relationship with her caring attitude and desire to help.
The customer shared: "…She is totally effective every time I call her and
she follows up when needed to make sure all is well. Jean can be counted on
every time, and I feel goes the extra mile, even when it may not be her
problem to deal with. Jean should be held up as an example to the entire
Budget family as to how to do your job."
Avis Budget Group's C.E.O. program is a component of the Company's "Customer
Led, Service Driven" initiative, which helps ensure that team members,
including agency operators, dealers, licensees and employees, view all aspects
of the customer experience through the eyes of the customer to deliver a level
of service that consistently meets or exceeds the specific needs, wants and
preferences of Avis and Budget customers.
About Avis Budget Group
Avis Budget Group, Inc. is a leading global provider of vehicle rental
services through its Avis and Budget brands, with more than 10,000 rental
locations in approximately 175 countries around the world. Avis Budget Group
operates most of its car rental offices in North America, Europe and Australia
directly, and operates primarily through licensees in other parts of the
world. Avis Budget Group has approximately 28,000 employees and is
headquartered in Parsippany, N.J. For more information, visit
The Avis Budget Group, Inc. logo is available at
CONTACT: Alice Pereira
Avis Budget Group, Inc. Logo
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