CSG International Expands Managed Services Offering to Communications Service Providers Worldwide

  CSG International Expands Managed Services Offering to Communications
  Service Providers Worldwide

 CSG Leverages Its Heritage to Deliver Agile Solutions, Support and Expertise
                                   to CSPs

Mobile World Congress 2013

Business Wire

ENGLEWOOD, Colo. & BARCELONA, Spain -- February 26, 2013

CSG Systems International, Inc. (NASDAQ: CSGS), a global provider of software
and services-based business support solutions that help clients generate
revenue and maximize customer relationships, introduces the global expansion
of its managed services program.

With this global offering, CSG brings together its world-class portfolio of
solutions—including its award-winning CSG Singleview convergent charging and
billing platform; the world’s leading wholesale billing platform, CSG
Wholesale Business Management Solution (WBMS), and its direct to consumer
content monetization platform, CSG Content Direct—to address the need for CSPs
to lower costs, transform their operations and create agile ways to support
their customers.

With this flexible delivery model, CSPs can rely on CSG to easily manage
complex customer and revenue management processes including on-premise,
off-site at CSG’s facilities, offshore, and cloud-based options. CSG has
established managed services Centers of Excellence in Asia Pacific, Europe,
Middle East, and Africa as well as Central and Latin America regions and has
deployed in-region expertise to support the unique needs of its global
clients.

The expansion of CSG’s managed services offering to a global market is a
natural step for the company which has a 30-year heritage as a trusted partner
developing, managing and evolving its comprehensive portfolio of solutions for
Tier 1 CSPs in North America.

“It is in CSG’s DNA to apply its heritage of cloud-based convergent charging
and billing in new ways that empower our clients to evolve their business
models,” said Alam Gill, Senior Vice President, Managed Services at CSG
International. “With CSG’s managed services, we apply our expertise to remove
the technical complexity of delivering business improvement for our clients,
using award-winning solutions that support the operations of the majority of
today’s top CSPs worldwide.”

According to research conducted by Informa Telecoms & Media and published in
January 2013, 87% of CSPs indicated that they already work with, or intend to
work with, a BSS managed services provider in the next three years. In
addition, a key theme emerged from their research that CSPs’ expectations for
the value that managed services will provide has increased over previous
years.

“The model of ‘we manage your mess for less’ is a thing of the past. Domain
expertise and an understanding of the CSP business are now as important to
CSPs as cost,” said Kris Szaniawski, Principal Analyst, Informa Telecoms &
Media. “CSPs are faced with managing increasingly complicated infrastructure
to support new devices and services. As a consequence, CSPs are increasingly
prepared to work closely with trusted partners - with managed services
providers who have resources and expertise to manage complex BSS structures in
a way that brings products and services to market faster and rationalizes
legacy networks more effectively."

CSG’s proven history of supporting complex technical and business requirements
through a managed services model is illustrated with numerous recent
successes, including:

  *CSG recently transitioned an existing interconnect environment and
    operations from a client’s European premises into CSG’s managed services
    environment in just four months. This complex migration included moving
    active data, history and revenue management processes to the new
    environment for 1.6 million subscribers and 570 international roaming
    partners.
  *In 2012, CSG successfully executed the largest and most complex billing
    system conversion in history, migrating more than 30 million active and
    inactive subscriber accounts without a disruption to the client’s
    business. This complex conversion was two years in the making, and
    included a system migration of 28 CSG applications and 43 client
    applications.
  *In just over 5 years, CSG’s managed services environment in North America
    has seen transaction volumes grow from 3 million transactions processed
    per day to 51 million transactions. This exponential growth illustrates
    CSG’s ability to scale its managed services solution as clients are
    rapidly evolving to offer new and innovative services. Every month, CSG
    processes $8 Billion in revenue in this growing environment.

CSG managed services offering enables a CSP to rapidly evolve its business
model and/or transform its existing operations, in any combination or all of
the following IT areas:

  *Infrastructure management: including hardware, application and environment
    management; capacity and availability management; disaster recovery; and
    IT/network operations, backup and security;
  *Application configuration management: including configuration development,
    release and deployment; configuration support; data management; knowledge
    management; user training; and project and service management;
  *Business operations: including event collection, correlation and
    processing for next-generation IP network services, voice and data network
    services, and content delivery networks; transaction and service-level
    rating; revenue management; third party settlement; enterprise contract
    management; and partner contract and dispute management.

CSG’s products and services delivered in a managed service environment are
available today. For more information, please visit
http://www.csgi.com/services/managed_services.

About CSG International

CSG Systems International, Inc. (NASDAQ: CSGS) is a market-leading business
support solutions and services company serving the majority of the top 100
global communications service providers, including leaders in fixed, mobile
and next-generation networks such as AT&T, Comcast, DISH Network, France
Telecom, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and
Verizon. With over 25 years of experience and expertise in voice, video, data
and content services, CSG International offers a broad portfolio of licensed
and Software-as-a-Service (SaaS)-based products and solutions that help
clients compete more effectively, improve business operations and deliver a
more impactful customer experience across a variety of touch points. For more
information, visit our website at www.csgi.com.

Contact:

CSG International
Elise Brassell, +1 303-804-4962
Media Relations
Elise.brassell@csgi.com
or
Liz Bauer, +1 303-804-4065
Investor Relations
liz.bauer@csgi.com
 
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