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QlikTech Launches Qoncierge: An Agile World-class Customer Service Team



  QlikTech Launches Qoncierge: An Agile World-class Customer Service Team

   New global, non-technical support organization introduced to complement
                      existing QlikTech Support Services

Business Wire

RADNOR, Pa. -- February 26, 2013

Committed to providing the highest level of customer service and ease of
product use, QlikTech (NASDAQ: QLIK), a leader in Business Discovery –
user-driven Business Intelligence (BI), today announced the launch of
Qoncierge. Qoncierge is a free, global offering within QlikView’s Support
Services organization that acts as a single point of contact for solving
non-technical, business-related issues. This service complements existing
QlikView Support Services, which are designed to help customers and partners
quickly resolve any issues, maximizing their investment in the QlikView
Business Discovery Platform.

Staffed by trained and dedicated service consultants, the goal of Qoncierge is
to deliver high-value customer and partner experiences. The service provides
simplified and successful interactions that not only improve overall
experience, but also reduce the touch-points required to find answers to
non-technical, post-sales questions. From product licensing and downloads to
portal and access issues, and profile updating and training, Qoncierge is
available 24 hours a day, five days a week and offers assistance in five
languages, including English, French, German, Swedish, and Spanish, with
availability in Japanese coming soon.

Initially launched in beta in July 2012, Qoncierge has provided service to
over 1,800 customers and partners across the globe. Dedicated to rapid
response, the Qoncierge team begins work on new cases within the first three
hours of contact. Over the six month beta period, Qoncierge received a 97
percent satisfaction rate from users.

“By continuously offering new ways for customers to generate greater value
from the QlikView platform, Qoncierge serves as a model of how to deliver
ongoing, real-time support,” said Les Yancey, Senior Data Warehouse Analyst at
Cancer Treatment Centers of America. “Our end user community is looking for us
to rapidly respond to their needs, and Qoncierge is a great solution that
services that need.”

Supporting the Business Discovery Experience

The QlikView Business Discovery platform delivers self-service BI, empowering
users across the organization to more easily understand and make decisions
about their business. QlikView Support Services helps customers and partners
maximize their investment in QlikView and streamline their Business Discovery
journey. Through a combination of traditional and community-based support
services, free product upgrades, and on-line knowledge bases, customers and
partners have the answers and resources needed to troubleshoot any issues.

“QlikTech continues to demonstrate a highly customer-focused culture that
stresses the importance of meeting customer and partner needs at every touch
point,” said Greg Farrell, Director Implementation Services at Allegro
Business Intelligence. “As a long-time QlikTech partner, we’ve been impressed
not only with the Qoncierge service but also with the overall enhancements
QlikTech has made to providing partners and customers around the globe with
the support they need. Qoncierge is a step forward that will provide
additional support resources to help QlikTech continue to deliver high-impact
Business Discovery solutions to our customers.”

“QlikTech is an organization dedicated not only to delivering an
industry-leading Business Discovery platform, but also being a total business
partner with our customers and partners,” said Xavier Oleron, vice president
of global support at QlikTech. “We have put in place valuable initiatives to
help our customers and partners in every way we can because we are dedicated
to helping them succeed. Our new Qoncierge service is a powerful extension of
that ongoing mission.”

Available to all QlikTech customers and partners today, more information about
Qoncierge can be found at http://www.qlikview.com/services/support.

About QlikTech

QlikTech (NASDAQ: QLIK) is a leader in Business Discovery—user-driven Business
Intelligence (BI). Its QlikView Business Discovery solution bridges the gap
between traditional BI solutions and inadequate spreadsheet applications. The
in-memory associative search technology QlikTech pioneered created the
self-service BI category, allowing users to explore information freely rather
than being confined to a predefined path of questions. Appropriate from SMB to
the largest global enterprise, QlikView’s self-service analysis can be
deployed with data governance in days or weeks. The QlikView Business
Discovery platform’s app-driven model works with existing BI solutions,
offering an immersive mobile and social, collaborative experience.
Headquartered in Radnor, Pennsylvania, QlikTech has offices around the world
serving approximately 27,000 customers in over 100 countries.

Safe Harbor for Forward-Looking Statements

This press release contains forward-looking statements, including, but not
limited to, statements regarding the value and effectiveness of QlikTech's
products, the introduction of product enhancements or additional products and
QlikTech's growth, expansion and market leadership, that involve risks,
uncertainties, assumptions and other factors which, if they do not materialize
or prove correct, could cause QlikTech’s results to differ materially from
those expressed or implied by such forward-looking statements. All statements,
other than statements of historical fact, are statements that could be deemed
forward-looking statements, including statements containing the words
“predicts,” “plan,” “expects,” “anticipates,” “believes,” “goal,” “target,”
“estimate,” “potential,” “may”, “will,” “might,” “momentum,” “could,” “seek,”
and similar words. QlikTech intends all such forward-looking statements to be
covered by the safe harbor provisions for forward-looking statements contained
in Section 21E of the Exchange Act and the Private Securities Litigation
Reform Act of 1995. The forward-looking statements included in this press
release represent QlikTech's views as of the date of this press release.
QlikTech anticipates that subsequent events and developments will cause its
views to change. QlikTech undertakes no intention or obligation to update or
revise any forward-looking statements, whether as a result of new information,
future events or otherwise. These forward-looking statements should not be
relied upon as representing QlikTech’s views as of any date subsequent to the
date of this press release.

Qlik™, QlikView™, QlikTech™, and the QlikTech logo are trademarks of QlikTech
International AB which have been registered in multiple countries. Other marks
and logos mentioned are the trademarks of their respective owners.

Contact:

For QlikTech
Amanda Keane, 617-520-7260
akeane@webershandwick.com
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