CUSTOMER SUCCESS: AtTask Employees Boost Productivity with BMC Software

  CUSTOMER SUCCESS: AtTask Employees Boost Productivity with BMC Software

BMC End User Experience Management Solution provides visibility into end user
             work flow process any time, any place, on any device

Business Wire

HOUSTON -- February 25, 2013

AtTask is a leading provider of SaaS work management software focused on
improving how knowledge workers organize and manage their efforts to drive
business goals. The company was searching for an end user experience
monitoring tool to provide visibility into the actual end user experience,
ensure high quality service and gain insights into how its product could be
improved over time.

AtTask chose the BMC End User Experience Management solution from BMC Software
(NASDAQ: BMC) because it precisely fit the company’s needs in this area and
could be easily deployed for quick time to value.

“With the SaaS model, we really need to see what our users are seeing in order
to offer them a unique and customized value proposition,” said Wade Billings,
director of operations at AtTask. “Before EUEM, we had to do a lot of guess
work. The only feedback we received was from support channels where someone
would pick up the phone and say that our application was running slow. Now
we’re able to provide our customers with proactive information, before they
even know there is an issue, and advise them on how to make the application

The BMC End User Experience Management solution helped AtTask create, for its
customers, applications that can generate data at very granular levels. “This
helps our customers create very specific reports to help them with planning,”
said Jared Neilsen, manager of SaaS Hosting Operations Center at AtTask. The
End User Experience Management solution also provides AtTask visibility into
how customers are using their application. “We can now see the actual adoption
rate of specific tools and applications and measure how many people are
shifting from old feature sets to new ones. EUEM solution provides us with
insight into how engaged customers are – information that is like gold for our
sales team.”

The Challenge

AtTask had no visibility into the user experience and therefore had to rely on
guesswork or after-the-fact user feedback to manage application performance.

The Solution

The company deployed the BMC End User Experience Management solution, which
provided granular data from a user perspective, as well as the capability to
generate very specific custom reports.


With the BMC End User Experience Management solution, AtTask has experienced a
number of benefits, including:

  *Better performance, with the ability to identify issues before they cause
    problems for end users
  *Quick time to value
  *Higher sales department efficiency, with the ability to accurately target
    customers who need extra attention based on low product usage data
  *Smarter product development based on a clearer picture of users’ behavior
    and their uptake of new features

For more information on the AtTask implementation and the BMC End User
Experience Management solution, please:

  *Watch the AtTask video
  *Read the BMC End User Experience Management data sheet
  *Access the BMC Application Management Community
  *Visit theOn the Mark blog
  *Follow@BMCSoftwareon Twitter
  *Become a fan of BMC on Facebook

Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs at its best. Tens of thousands of IT
organizations around the world -- from small and mid-market businesses to the
Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business
services and applications across distributed, mainframe, virtual and cloud
environments. BMC helps customers cut costs, reduce risk and achieve business
objectives with the broadest choice of IT management solutions, including
industry-leading Business Service Management and Cloud Management offerings.
For the four fiscal quarters ended December 31, 2012, BMC revenue was
approximately $2.2 billion.

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BMC Software
Tara Hanney, +1 713 918 2745
Ogilvy PR Worldwide
Kellie Willman, +1 646 204 1799
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