LogMeIn Brings Operator-Grade Remote Support of Samsung, HTC, Motorola and
Sony Android Devices to Any IT Helpdesk
One App Download From Google Play Allows Instant Remote Support for Android
Devices; Boosts Customer Satisfaction Through Faster and More Efficient
BARCELONA, Spain and WOBURN, Mass., Feb. 25, 2013 (GLOBE NEWSWIRE) -- MOBILE
WORLD CONGRESS -- IT professionals, service providers, and mobile operators
can now provide advanced remote support for Samsung, HTC, Motorola and Sony
Android devices using the same tools and capabilities used by many of the
world's biggest and most demanding operator and OEM helpdesks.
LogMeIn (Nasdaq:LOGM) has introduced a new update for LogMeIn Rescue, its
flagship remote support and customer care offering, that provides over-the-air
(OTA) capabilities for configuring, diagnosing, troubleshooting, and when
necessary, remote controlling the world's most popular Android smartphones and
tablets. Offered on demand, without the need to pre-install software on
devices, the capabilities work in conjunction with a free, downloadable app in
the Google Play market, making them ideal for bring-your-own-device (BYOD)
work environments and mass support for Android devices entering the workplace.
As a result, virtually any IT professional, managed service provider (MSP) or
operator can now add remote support of the world's most popular mobile
operating system to their overall helpdesk services.
LogMeIn made the announcement at Mobile World Congress 2013. A demonstration
of the new capabilities can be seen by visiting the LogMeIn booth (Hall 6,
"Mobile operators and OEMs have been at the forefront of delivering mobile
device support, and we believe their experience will prove critical to how
businesses look to support employee-owned devices entering the workplace,"
said Kevin Bardos, VP of Customer Care Products, at LogMeIn. "With the new
release of Rescue, we're taking the capabilities built for – and refined in –
these operator and mobile OEM environments, and delivering them in a way that
simplifies the support experience for device owners and the IT teams tasked
with keeping them productive."
LogMeIn Rescue is used by customer service and support staff at more than 50
of the world's leading telecom companies and thousands of the most demanding
helpdesks to remotely configure, diagnose and troubleshoot millions of
smartphones, tablets, PCs and Macs, as if the device were in their hands.
With this new release, IT professionals or service providers can use Rescue to
quickly support users of any Samsung, HTC, Motorola, and Sony Android device
running Android OS version 4.0 or higher, including popular Android models,
like Samsung's Galaxy SIII and Note 2, the HTC One series, Motorola's Razr
series, and Sony's Xperia line.Once called for assistance, helpdesk
technicians can simply ask a user to download a free Rescue app in the Google
Play market, and then prompt the user for permission to access their
device.Within seconds, the helpdesk technician can:
*View and remotely control an end-user's device for troubleshooting and
*Pull system information to diagnose the health of a device
*Push configuration settings like email, WiFi & APN settings
*Transfer files to and from a device as needed
All of the new capabilities are available immediately to Rescue customers with
mobile licenses, enabling support for iOS, BlackBerry, Symbian and Windows
Mobile devices.People interested in trying the new mobile capabilities can do
so for free, by registering for a 14-day risk-free trial at
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides the essential cloud-based collaboration, IT
management, and customer service offerings required to empower, manage, secure
and support the new mobile workplace.Our solutions are used by tens of
millions of professionals to work from virtually anywhere on virtually any
Internet-enabled device.Hundreds of thousands of small and medium businesses
use our solutions to manage distributed work environments, embrace
employee-owned technology in the workplace and facilitate collaboration across
distributed teams.Thousands of the world's premier service providers,
including more than 50 of the world's largest telecom companies, use our
solutions to service and support businesses and individual professionals
across mobile, social and online channels.The company's worldwide
headquarters is just outside of Boston, Massachusetts, USA with offices in
Australia, Hungary, India, Ireland, the Netherlands, and the UK.
The LogMeIn, Inc. logo is available at
LogMeIn and LogMeIn Rescue are trademarks of LogMeIn in the U.S. and other
countries. Android is a trademark of Google, Inc. in the U.S. and other
countries around the world.
CONTACT: Craig VerColen
LogMeIn, Inc. Logo
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