Amdocs Launches Order-to-Activation Managed Services Offering to Improve Order Flow-Through and Reduce Service Providers' Costs

Amdocs Launches Order-to-Activation Managed Services Offering to Improve Order
               Flow-Through and Reduce Service Providers' Costs

Service offering lessens manual work and order fallout, while accelerating
time to revenue by improving order lead times

PR Newswire

BARCELONA, Spain, Feb. 25, 2013

BARCELONA, Spain, Feb. 25, 2013 /PRNewswire/ --At Mobile World Congress 2013,
Amdocs (NYSE: DOX) the leading provider of customer experience systems and
services, today announced that it has launched the Amdocs Order-to-Activation
managed service offering to reduce service providers' order-to-activation
costs, while improving the ordering process and fallout management for
customers.

(Logo: http://photos.prnewswire.com/prnh/20120722/NY44154LOGO)

This innovative, value process operation (VPOcom) offering -- a combination of
technology, services and operations with a structured methodology -- aligns
disparate systems and automates manual processes, streamlining the process
from order capture to service activation. Utilizing a holistic, automated,
end-to-end approach that includes business processes, operations, automation
tools and a success-based key performance indicator (KPI) business model,
Amdocs Order-to-Activation service provides an enhanced customer experience by
minimizing order errors and enabling successful fulfillment and activation for
service provider offerings such as connectivity services (i.e VPN), broadband,
TV, voice and bundles for residential and business customers.

Amdocs Order-to-Activation solution can deliver tangible business results*,
including:

  oReduced order fallouts and cancelations: fallouts reduced by up to 60
    percent and order cancelations reduced by up to 10 percent
  oReduced costs: Day-one reduction of operation costs by up to 35 percent;
    Automated and reduced manual work by up to 40 percent
  oImproved customer service: Decreased activation complaint calls by up to
    10 percent; Decreased missed customer appointments by up to 12 percent
  oReduced cycle time, accelerated revenue via improving lead times by 7-20
    percent

"By the year 2016, it is estimated that there will be around 24 billion
network-connected devices. Coupled with the increasing focus on enterprise and
small- and medium-sized business (SMB) sectors, service providers must be
ready to handle this enormous increase in number and complexity of orders with
the right systems and processes," said Ari Banerjee at Heavy Reading. "They
should look to experienced partners with proven solutions that also have
experience in dealing with a wide range of third-party systems that can take
end-to-end to accountability over the process to fulfill orders efficiently,
cost effectively and on time, while complying with stringent service level
agreements."

"With the growing complexity and volume of today's orders, service providers
face increased cost pressures and the need to optimize the mission-critical
order handling process," said Rebecca Prudhomme, vice president of product and
solutions marketing at Amdocs. "Amdocs has accumulated vast experience in
providing solutions for service providers' ordering processes, activating some
500,000 devices a day. Service providers are increasingly turning to Amdocs
for a VPO combination of products, services and operations capabilities in the
ordering domain, as well as our three decades of industry experience."

Value Process Operations is an innovative managed services model to help
service providers reduce TCO across specific business processes, regardless of
systems landscape, combining backend operations & IT technology. VPO leverages
technology to generate even higher efficiencies and reduce OPEX costs, while
improving the business KPIs.

* Results based on Amdocs' customer deployments around the world. Benefits
will vary depending on customer implementation.

Supporting Resources

  oLearn more about Amdocs Order-to-Activation and Amdocs Managed Services
    Operations
  oKeep up with Amdocs news by visiting the company's website
  oSubscribe to Amdocs' RSS Feed and follow us on Twitter, Facebook, Google+,
    LinkedIn and YouTube

About Amdocs
For more than 30 years, Amdocs has ensured service providers' success and
embraced their biggest challenges. To win in the connected world, service
providers rely on Amdocs to simplify the customer experience, harness the data
explosion, stay ahead with new services and improve operational efficiency.
The global company uniquely combines a market-leading BSS, OSS and network
control product portfolio with value-driven professional services and managed
services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and
its 20,000 employees serve customers in more than 60 countries.

Amdocs: Embrace Challenge, Experience Success.

For more information, visit Amdocs at www.amdocs.com

Amdocs and Sustainability
Amdocs is committed to working in a sustainable way and to providing its
customers with solutions that ensure success in achieving their environmental
goals. These include cloud-based solutions, adopting leading technologies such
as virtualization to minimize hardware and therefore energy requirements, and
enabling eBilling to reduce the need for paper invoicing. Amdocs is also
continuously working to decrease the impact of its own operations on the
environment.

Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private
Securities Litigation Reform Act of 1995, including statements about Amdocs'
growth and business results in future quarters. Although we believe the
expectations reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such statements involve
risks and uncertainties that may cause future results to differ from those
anticipated. These risks include, but are not limited to, the effects of
general economic conditions, Amdocs' ability to grow in the business markets
that it serves, Amdocs' ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts that may
render the Company's products and services obsolete, potential loss of a major
customer, our ability to develop long-term relationships with our customers,
and risks associated with operating businesses in the international market.
Amdocs may elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any obligation to do
so. These and other risks are discussed at greater length in the Company's
filings with the Securities and Exchange Commission, including in our Annual
Report on Form 20-F for the fiscal year ended September 30, 2012 filed on
December 11, 2012 and our Form 6-K furnished for the first quarter of fiscal
2013 on February 12, 2013.

SOURCE Amdocs

Website: http://www.amdocs.com
Contact: Heather Lukens, Fusion PR for Amdocs, +1-212-651-4227,
heather.lukens@fusionpr.com
 
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