MAXIMUS Awarded Contract for Connecticut’s Health Insurance Exchange Customer Contact Center Operations

  MAXIMUS Awarded Contract for Connecticut’s Health Insurance Exchange
  Customer Contact Center Operations

Business Wire

RESTON, Va. -- February 25, 2013

MAXIMUS (NYSE: MMS), a leading provider of government services worldwide,
announced that it has signed a new contract with the state of Connecticut to
operate the customer contact center operations for Access Health CT, the
state’s Health Insurance Exchange. The three-year, five-month base contract is
valued at $15 million, commences on March 1, 2013, and runs through August 31,
2016. Thereafter, the contract also has a two-year option period that the
state may exercise following the completion of the base contract.

Under the contract, MAXIMUS will serve as the primary customer service center
to all Connecticut residents who will use Access Health CT to determine their
eligibility for, and enroll into, a qualified health plan. Operating under a
no-wrong-door model, MAXIMUS professional staff will take on the vital role of
helping consumers navigate health plan information to determine which health
plan best meets their unique needs. The service center will also leverage
self-help options such as Web portal assistance and interactive voice
response. Access Health CT is scheduled to go live for open enrollment on
October 1, 2013.

“We view our customer service centers as the face of Access Health CT. It’s a
critical and very visible function, and we are looking forward to partnering
with MAXIMUS to deliver best-in-class service that is knowledgeable, friendly
and truly helpful,” said Kevin Counihan, Chief Executive Officer, Access
Health CT. “The decision to purchase insurance is an important one, especially
for those who have not had insurance in the past, and we want to make sure our
customer service center representatives are sensitive to this. The fact that
MAXIMUS is already working with several states, including New York, on the
Affordable Care Act and related health insurance customer call center programs
is a big advantage.”

“MAXIMUS has proven experience in providing customer contact center operations
to more than 20 million state health program beneficiaries across the country
and we are pleased to provide assistance for the residents of Connecticut in
accessing and understanding their health insurance options through Access
Health CT, the state’s Health Insurance Exchange,” commented Richard A.
Montoni, Chief Executive Officer of MAXIMUS. “With two decades of experience
in helping consumers select the right public health plan, and helping our
government clients meet challenging implementation deadlines, we look forward
to extending this strong legacy to Access Health CT and other Health Insurance


MAXIMUS is a leading operator of government health and human services programs
in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The
Company delivers business process services to improve the cost effectiveness,
efficiency and quality of government-sponsored benefit programs, such as
Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health
Insurance BC (British Columbia), as well as welfare-to-work and child support
programs around the globe. The Company's primary customer base includes
federal, provincial, state, county and municipal governments. Operating under
its founding mission of Helping Government Serve the People^®, MAXIMUS has
approximately 8,800 employees worldwide. For more information, visit


Aris Lazdins, 703-390-1530
Lisa Miles, 703-251-8637
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