The Nice Cote d'Azur Metropolitan Area, the City of Nice and Cisco Unveil 'Spot Mairie', the World's First Virtual City Hall

The Nice Cote d'Azur Metropolitan Area, the City of Nice and Cisco Unveil 'Spot 
Mairie', the World's First Virtual City Hall 
New Service Transforms the Delivery of Citizen Services, Allowing
Administrative Formalities to Be Carried Out From a Shopping Mall 
NICE, FRANCE -- (Marketwire) -- 02/25/13 --  Shopping or
administrative formalities? From now on, the residents of Nice will
no longer have to choose. This is thanks to a new virtual city hall,
which offers real-time services installed in the heart of the Nice
Etoile shopping mall. Committed to a process of improving public
services for local residents, the Nice Cote d'Azur Metropolitan Area
and the City of Nice have joined forces with technology leader Cisco
(NASDAQ: CSCO) to launch the first worldwide pilot of the 'virtual
city hall cabin'. In order to bring administrative services closer to
communities, the 'Spot Mairie' (City Hall Point) cabin has been
installed in the Nice Etoile shopping mall. Equipped with Cisco high
definition video equipment, it allows residents to carry out
different administrative formalities by interacting face-to-face with
a remote agent. This experiment -- which is a first for public
services -- falls within the framework of a partnership agreement
signed between the Nice Metropolitan Area and Cisco France for the
area's digital development. 
'Spot Mairie': a local service that brings public services into
communities
 The first 'Spot Mairie' cabin has been installed in the
heart of Nice on the zero level of the Nice-Etoile shopping mall,
next to the City of Nice kiosk. 
On entering the 'Spot Mairie' cabin, the user speaks directly with an
agent. Via an interposed screen, the agent receives and processes
requests (such as marital status and on-street parking permits) and
suggests the correct procedures and related forms in an interactive
manner. 
The exchange takes place under face-to-face conditions facilitated by
a Cisco TelePresence device (high definition video and high quality
sound) and remote collaboration tools including: 


 
--  A touch screen for viewing and completing documents
--  A camera and scanner allowing the agent to see or scan the documents
    brought by the resident
--  A printing system in the cabin, so you can leave with the ri
ght form
--  A mailbox allowing you to submit your file

  
Asports club could also make a request to reserve a meeting hall at
the 'Spot Mairie', as another example. 
'Spot Mairie' is a free service, accessible to all and without the
need of an appointment. It is available during regular Nice Etoile
shopping center hours (from 8:30am to 7:30pm, Monday through
Saturday). 
When in use, the 'Allo-Mairies' (Hello-City Hall) call center agents
respond to residents' requests made through the 'Spot Mairie' cabin.
This is regardless of whether it's a request relating to operations
under the responsibility of the Nice Town Hall(1) or the Nice Cote
d'Azur Metropolitan Area.(2) All the 'Allo-Mairies' telephone
advisers receive proper training on the device and the new
procedures. 
The services offered by 'Spot Mairie' complement the information
operations already provided by the 'Allo-Mairies' service via
telephone. The direct, face-to-face contact with an agent in the
cabin allows the user's degree of understanding to be gauged
(perception of gestures, attitudes, expressions) and immediate
processing of a request. 
Christian Estrosi, Mayor of Nice and President of the Nice Cote
d'Azur Metropolitan Area: "The fact that this world-first trial is
being carried out in the Nice Cote d'Azur Metropolitan Area is the
result of our active mobilization to make the Nice Cote d'Azur
Metropolitan Area a benchmark in terms of technological innovation,
sustainable development and connectivity. Today we are proud to offer
our residents a local solution to facilitate their access to public
services." 
Robert Vassoyan, Director General of Cisco France: "The Nice Cote
d'Azur Metropolitan Area is an area of innovation in terms of
infrastructures and digital practices. The installation of a cabin in
a community is a new way of improving the relationship between the
Metropolitan Area's users and agents. The implementation of 'Spot
Mairie' is a good illustration of the fact that behind the Internet's
technological vision of objects, great achievements are possible for
better city living. We are pleased that our communication
technologies, in particular TelePresence, are contributing to
strengthening local contact with the people of Nice." 
'Spot Mairie': simple to use and immediate interaction 
 The 'Spot
Mairie' device is operated as follows: 


 
--  On one side of the cabin (which is installed by the choice of the
    community -- in a public place such as a shopping mall), users can
    remotely access services confidentially and with extended opening
    hours.
--  On the other side, back office agents can engage in video consultation
    and collaboration with the user sitting in the cabin.
--  The user goes into the cabin, closes the glass door, presses a single
    button on the touch screen and the cabin automatically launches a
    video call to the adviser.
--  The adviser welcomes the resident via TelePresence (Cisco high
    definition video screen with high quality sound), speaks with them and
    offers relevant documents on the touch screen.
--  The user/adviser conversation is facilitated by a camera and a
    scanner, which allows the adviser to familiarize themselves remotely
    with the different documents that the user wishes to share.
--  The touch screen includes collaboration functions, providing
    assistance to the user in completing a form or to co-create an
    administrative file.
--  The adviser assesses the user's degree of understanding and
    satisfaction through their verbal communication and/or non-verbal
    behavior.
--  A form or any other document can also be sent to print remotely.
--  At the end of the interview, a satisfaction survey is displayed on the
    touch screen and allows the user to provide their assessment of the
    service.

  
At the end of the trial (and based on support for this new device), the
City of Nice and the Nice Cote d'Azur Metropolitan Area may consider
extending the project by deploying 'Spot Mairie' cabins in other
community locations in the Metropolitan Area, or by broadening the
range of services available. Access to the cabin for persons with
reduced mobility is also being examined. 
Information and Communication Technologies (ICT) for towns and
residents
 For over 10 years, Cisco has been working on Smart +
Connected Communities projects and developing 'smart solutions' that
allow communities to respond to new challenges of 21st century
cities. Cities that use the Internet as a platform for planning,
designing and managing their operations on a daily basis see each
aspect of community life become more efficient, thus improving city
management, quality of life for residents, sustainable urbanization
and the like.  
Thanks to the Cisco Remote Expert for Government Services (RE4GS)
solution (called 'Spot Mairie' in the case of Nice), Cisco aims to
change the administrative experience and improve the delivery of
citizen services. This integrated solution aims to bring public
services closer to places residents typically frequent (such as
municipal libraries and shopping malls), providing remote access to
an expert and with extended operating hours to facilitate
administrative formalities that have only been available wit
hin city
hall. 
Eventually, the networking of an urban area and the presence of Cisco
RE4GS cabins will allow better access to public services offered to
citizens. These cabins will also facilitate the efficient and
economical organization of the administrative offices that are open
to the public and allow organizational gains to be reconciled (cost
of agents' local presence, extension of service working hours,
multi-site capacity and the like). It also helps promote a better
perception of public services. Furthermore, these innovative
solutions decrease the number of journeys made by residents, which
contributes to reducing each resident's carbon footprint in respect
of the community's Agenda 21. 
For more information: http://www.smartcitiesblog.cisco.fr and
http://www.smartconnectedcommunities.org 
(1) Civil Status, Community Life, Youth & Entertainment Activities,
Space Management, Safety & Prevention, Culture & Sports. 
(2) Habitat and Housing, Waste Collection and Management, Roads. 
RSS Feed for Cisco: http://newsroom.cisco.com/rss-feeds 
Cisco France
Ariane Rolland
arrollan@cisco.com 
 
 
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