Protiviti Survey Finds Top Priorities for IT Departments in 2013 Driven by Concerns Surrounding Mobile Commerce and Social

Protiviti Survey Finds Top Priorities for IT Departments in 2013 Driven by 
Concerns Surrounding Mobile Commerce and Social Media 
IT Executives report a broadening scope of roles and responsibilities, but 
only average competency in areas primed for growth 
MENLO PARK, Calif., Feb. 21, 2013 /CNW/ - IT professionals will be expected to 
handle a growing list of functions with only average competency levels, 
according to a new survey about IT risk factors for 2013 published by global 
consulting firm Protiviti ( The 2013 IT Priorities Survey 
(, designed to help IT departments classify areas 
in need of attention in order to better execute the function's strategic 
mandate, found that IT executives are struggling to manage the wide variety of 
technology risk, regulatory compliance and performance challenges that now 
face them. 
When asked to assess their competency in key areas of IT technical knowledge 
on a scale of one to five, with one being the lowest and five being the 
highest, nearly 200 CIOs, chief technology officers, chief security officers, 
and IT vice presidents/directors reported a 2.8 average rank for social media 
security, social media integration, mobile commerce security, mobile commerce 
integration, and mobile commerce policy. 
"The continued rapid global expansion of the smart phone and mobile 
applications marketplace reflects the strong demand from business leaders and 
consumers for access to information anytime and anywhere, which presents 
exciting opportunities for delivering value. However, it also creates greater 
technology risk potential," said Kurt Underwood, a managing director with 
Protiviti and leader of the firm's global IT consulting unit. "The result is 
significant pressure on IT departments and business leaders as they are asked 
to deliver more mobile technology-enabled services. This pressure forces them 
to take on considerably more risk than they're prepared for – especially in 
terms of policy, integration, data management, security and data privacy 
related to mobile commerce and social media proliferation and innovation." 
Among 21 areas of technical knowledge, survey respondents identified social 
media security and mobile commerce security as the areas needing most 
improvement. CIOs and their staffs indicated that they intended to strengthen 
their cyber security capabilities in order to tackle the growing threat of 
breaches ? and potential incident response procedures ? as well as ensuring 
their compliance with the increasing number of state and federal information 
security requirements. 
Executive-level respondents also rated mobile commerce security, policy and 
integration among their top five priorities in the new survey's technical 
knowledge section, which contrasts strongly with the 2011 survey in which none 
of these areas made the top of the list. Interestingly, challenges related to 
virtualization and cloud computing receded in the rankings compared to 2011, 
suggesting IT departments have a higher level of confidence in managing these 
Additional Survey Highlights 
Survey results also highlighted the following findings related to IT processes 
and capabilities: 

    --  Managing and classifying enterprise data is the number one
        security and privacy area in need of improvement, and remains a
        major challenge for IT departments.
    --  The IT function's top priorities are related to strategy and
        organization, reflecting a need to enhance the clarity and
        precision with which IT performance is measured, monitored and
        reported internally and externally, as needed to customers.
    --  In terms of IT infrastructure, platform performance planning
        and storage management and planning are listed as top concerns,
        with respondents ranking their competency level in these
        categories at 2.8 on a scale of one to five.
    --  Three primary priorities in the "ensuring continuity" category
        are developing and maintaining business resumption plans;
        developing and maintaining IT disaster and recovery plans; and
        developing and maintaining crisis management plans.

In the survey's "managing IT assets" category, monitoring and accounting for 
IT assets are listed as the top two areas that require improvement. According 
to Tom Andreesen, a managing director in Protiviti's enterprise application 
practice, "This concern about IT assets is driven by an increasing volume of 
small computing devices coupled with their mobility ? factors that make 
verification of location, condition and value difficult, especially if they 
are off-air or dark assets."

About the Survey

Protiviti's 2013 IT Priorities Survey was fielded during the third and fourth 
quarters of 2012, and respondents answered more than 100 questions in three 
categories: Technical Knowledge, Process Capabilities and Organizational 
Capabilities.  More than half of the participants work in publicly traded 
companies and represent virtually all industry sectors, with others working 
across a variety of private, government and not-for-profit organizations. This 
edition of Protiviti's 2013 IT Priorities Survey is available for 
complimentary download at

Webinar Today and Podcast

Protiviti is conducting a complimentary webinar today at 11:00 a.m. PST. 
Andreesen and Cal Slemp, a Protiviti managing director and leader of the 
firm's data security and privacy practice, along with Michael Leidinger, VP 
infrastructure, operations, and security, from Hilton Worldwide, will explore 
the survey's findings and implications. Please register for the webinar at

Additionally, Andreesen discusses highlights from the survey in a podcast, 
available on the Protiviti website at

About Protiviti

Protiviti ( is a global consulting firm that helps companies 
solve problems in finance, technology, operations, governance, risk and 
internal audit. Through its network of more than 70 offices in over 20 
countries, Protiviti has served more than 35 percent of FORTUNE(®) 1000 and 
Global 500 companies. The firm also works with smaller, growing companies, 
including those looking to go public, as well as with government agencies.

Protiviti is a wholly owned subsidiary of Robert Half International (NYSE: 
RHI). Founded in 1948, Robert Half International is a member of the S&P 500 

Protiviti is not licensed or registered as a public accounting firm and does 
not issue opinions on financial statements or offer attestation services.

Editor's note: Photos and infographic available upon request. A video 
featuring Protiviti IT subject-matter experts discussing IT priorities is 
available at:

Kathy Keller, +1-650-234-6252,

PRN Photo Desk,

SOURCE: Protiviti

To view this news release in HTML formatting, please use the following URL:

CO: Protiviti
ST: California

-0- Feb/21/2013 14:03 GMT

Press spacebar to pause and continue. Press esc to stop.