Protiviti Survey Finds Top Priorities for IT Departments in 2013 Driven by
Concerns Surrounding Mobile Commerce and Social Media
IT Executives report a broadening scope of roles and responsibilities, but
only average competency in areas primed for growth
MENLO PARK, Calif., Feb. 21, 2013 /CNW/ - IT professionals will be expected to
handle a growing list of functions with only average competency levels,
according to a new survey about IT risk factors for 2013 published by global
consulting firm Protiviti (www.protiviti.com). The 2013 IT Priorities Survey
(www.protiviti.com/ITsurvey), designed to help IT departments classify areas
in need of attention in order to better execute the function's strategic
mandate, found that IT executives are struggling to manage the wide variety of
technology risk, regulatory compliance and performance challenges that now
When asked to assess their competency in key areas of IT technical knowledge
on a scale of one to five, with one being the lowest and five being the
highest, nearly 200 CIOs, chief technology officers, chief security officers,
and IT vice presidents/directors reported a 2.8 average rank for social media
security, social media integration, mobile commerce security, mobile commerce
integration, and mobile commerce policy.
"The continued rapid global expansion of the smart phone and mobile
applications marketplace reflects the strong demand from business leaders and
consumers for access to information anytime and anywhere, which presents
exciting opportunities for delivering value. However, it also creates greater
technology risk potential," said Kurt Underwood, a managing director with
Protiviti and leader of the firm's global IT consulting unit. "The result is
significant pressure on IT departments and business leaders as they are asked
to deliver more mobile technology-enabled services. This pressure forces them
to take on considerably more risk than they're prepared for – especially in
terms of policy, integration, data management, security and data privacy
related to mobile commerce and social media proliferation and innovation."
Among 21 areas of technical knowledge, survey respondents identified social
media security and mobile commerce security as the areas needing most
improvement. CIOs and their staffs indicated that they intended to strengthen
their cyber security capabilities in order to tackle the growing threat of
breaches ? and potential incident response procedures ? as well as ensuring
their compliance with the increasing number of state and federal information
Executive-level respondents also rated mobile commerce security, policy and
integration among their top five priorities in the new survey's technical
knowledge section, which contrasts strongly with the 2011 survey in which none
of these areas made the top of the list. Interestingly, challenges related to
virtualization and cloud computing receded in the rankings compared to 2011,
suggesting IT departments have a higher level of confidence in managing these
Additional Survey Highlights
Survey results also highlighted the following findings related to IT processes
-- Managing and classifying enterprise data is the number one
security and privacy area in need of improvement, and remains a
major challenge for IT departments.
-- The IT function's top priorities are related to strategy and
organization, reflecting a need to enhance the clarity and
precision with which IT performance is measured, monitored and
reported internally and externally, as needed to customers.
-- In terms of IT infrastructure, platform performance planning
and storage management and planning are listed as top concerns,
with respondents ranking their competency level in these
categories at 2.8 on a scale of one to five.
-- Three primary priorities in the "ensuring continuity" category
are developing and maintaining business resumption plans;
developing and maintaining IT disaster and recovery plans; and
developing and maintaining crisis management plans.
In the survey's "managing IT assets" category, monitoring and accounting for
IT assets are listed as the top two areas that require improvement. According
to Tom Andreesen, a managing director in Protiviti's enterprise application
practice, "This concern about IT assets is driven by an increasing volume of
small computing devices coupled with their mobility ? factors that make
verification of location, condition and value difficult, especially if they
are off-air or dark assets."
About the Survey
Protiviti's 2013 IT Priorities Survey was fielded during the third and fourth
quarters of 2012, and respondents answered more than 100 questions in three
categories: Technical Knowledge, Process Capabilities and Organizational
Capabilities. More than half of the participants work in publicly traded
companies and represent virtually all industry sectors, with others working
across a variety of private, government and not-for-profit organizations. This
edition of Protiviti's 2013 IT Priorities Survey is available for
complimentary download at www.protiviti.com/ITsurvey.
Webinar Today and Podcast
Protiviti is conducting a complimentary webinar today at 11:00 a.m. PST.
Andreesen and Cal Slemp, a Protiviti managing director and leader of the
firm's data security and privacy practice, along with Michael Leidinger, VP
infrastructure, operations, and security, from Hilton Worldwide, will explore
the survey's findings and implications. Please register for the webinar at
Additionally, Andreesen discusses highlights from the survey in a podcast,
available on the Protiviti website at www.protiviti.com/podcasts.
Protiviti (www.protiviti.com) is a global consulting firm that helps companies
solve problems in finance, technology, operations, governance, risk and
internal audit. Through its network of more than 70 offices in over 20
countries, Protiviti has served more than 35 percent of FORTUNE(®) 1000 and
Global 500 companies. The firm also works with smaller, growing companies,
including those looking to go public, as well as with government agencies.
Protiviti is a wholly owned subsidiary of Robert Half International (NYSE:
RHI). Founded in 1948, Robert Half International is a member of the S&P 500
Protiviti is not licensed or registered as a public accounting firm and does
not issue opinions on financial statements or offer attestation services.
Editor's note: Photos and infographic available upon request. A video
featuring Protiviti IT subject-matter experts discussing IT priorities is
Kathy Keller, +1-650-234-6252, firstname.lastname@example.org
PRN Photo Desk, email@example.com
To view this news release in HTML formatting, please use the following URL:
NI: FIN CPR ELE INTERNET HEA RET INS CST ECOSURV LAW VERDICTS LAWVIEWS
-0- Feb/21/2013 14:03 GMT
Press spacebar to pause and continue. Press esc to stop.