Lara Lee to Join Lowe’s Customer Experience Design Team
MOORESVILLE, N.C. -- February 21, 2013
Lowe’s Companies, Inc., (NYSE: LOW) announced today that Lara Lee will join
the company as senior vice president, customer experience design, effective
Feb 25. Lee will report to Robert J. (Bob) Gfeller, customer experience design
Lee will be responsible for translating business strategies into integrated,
multi-channel experiences that deliver value to home improvement consumers.
Named a “Master of Innovation” by BusinessWeek in 2006, Lee has driven
customer-centric business transformation for more than 20 years.
“Customer needs and trends are constantly changing. In this new role, Lara
will not only design experiences that support customers across every stage of
the home improvement journey, but will also ensure that our employees’
abilities to deliver excellent experiences are evolving and improving to meet
those ever-changing customer needs,” explained Gfeller. “Lara has an
outstanding track record of helping companies identify growth opportunities
and will be a tremendous addition to the customer experience design team.”
Lee joined Lowe’s from global design and innovation firm Continuum, where she
served as chief innovation and operating officer. Previously, she was
principal and member of the executive committee at Jump Associates, consulting
with clients such as GE and FedEx to identify growth opportunities and design
new businesses. She also spent 15 years at Harley-Davidson, building the
international business, launching new ventures and running a division that
designed and monetized customer experiences.
Lee holds a bachelor’s degree in Chinese language from Brown University, a
master’s degree in International Affairs from the University of Pennsylvania
and an M.B.A. in multinational management from The Wharton School.
With fiscal year 2011 sales of $50.2 billion, Lowe’s Companies, Inc. is a
FORTUNE^® 100 company that serves approximately 15 million customers a week at
more than 1,745 home improvement stores in the United States, Canada and
Mexico. Founded in 1946 and based in Mooresville, N.C., Lowe’s is the
second-largest home improvement retailer in the world. For more information,
Lowe’s Companies, Inc.
Chris Ahearn, 704-758-2304
Tiffany Mason, 704-758-2033
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