Level 3 Honored With Customer Choice Award for Overall Metro Excellence
Tops Industry-wide ATLANTIC-ACM Survey of Wholesale Customers of Large
BROOMFIELD, Colo., Feb. 21, 2013
BROOMFIELD, Colo., Feb. 21, 2013 /PRNewswire/ --Level 3 Communications, Inc.
(NYSE: LVLT) today announced it has won Global Capacity's Metro Connect
Customer Choice Award for Overall Metro Excellence in the Large Carrier group.
The award was presented by ATLANTIC-ACM, a leading telecommunications research
company, at the Metro Connect USA conference in Miami Beach on February 20.
Gary Breauninger, Level 3's group vice president of Wholesale Sales accepted
on behalf of the company.
The awards are based on the findings of the ATLANTIC-ACM Metro Carrier Report
Card, an industry-wide, survey-based study that enables wholesale customers to
provide feedback on multiple carriers, with a focus on regional/metro
wholesale operations and products. The report features wholesale customers'
ratings that analyze carrier performance on an operational and product basis.
Since 1995, the ATLANTIC-ACM Report Card series has been a principal source of
carrier performance benchmarking information for the telecom industry.
The report compiles data from more than 400 respondents and more than 1,600
individual carrier ratings. The resulting data provides carriers with an
overview of strengths and weaknesses from the customers' point of view, and
allows them to compare directly their own performance to that of competitors.
"The 'Overall Metro Excellence' category is among the most notable
achievements for this particular report card study," said Fedor Smith,
president of ATLANTIC-ACM. "The award reflects Level 3's continued strong
performance and differentiation in serving the needs of its customers."
"What makes this award particularly gratifying is to be recognized by
customers for attributes that are important to us as well as to them," said
Andrew Crouch, Level 3's regional president for North America. "We strive to
deliver an industry-leading customer experience, and to deliver great value on
our efficient and reliable platform, and we work hard at making things easy
and seamless for our customers. This honor and what it represents are
recognition that our teams are delivering what our customers want. That is
more important to us than anything else."
Level 3 was also the only carrier to finish in the top four of all six
oOperational Excellence servicing Wireline Customers
oOperational Excellence servicing Wireless Customers
oOperational Excellence servicing Emerging Customers
oMetro Data Service Value servicing Wireline Customers
oMetro Data Service Value servicing Wireless Customers
oMetro Data Service Value servicing Emerging Customers
Last year, Level 3 won for Metro Data Services Excellence, a measurement of
customer satisfaction with the quality of data products purchased, and for
Operational Excellence, a measurement of customer satisfaction in brand, sales
representatives, provisioning, network performance, billing and customer
service. These customers all were in emerging verticals, including content,
cable, ISP and systems integrators.
For more information on Level 3's advanced network and service offerings,
Boston-based ATLANTIC-ACM is a leading provider of strategic research and
consulting services serving the telecommunications and information industries.
In addition to producing the industry's principal benchmarking, sizing and
opportunity studies, the company assists clients in evaluating
telecommunications opportunities for successful investment, market entry, and
About Level 3 Communications
Level 3 Communications, Inc. (NYSE: LVLT) provides local, national and global
communications services to enterprise, government and carrier customers. Level
3's comprehensive portfolio of secure, managed solutions includes fiber and
infrastructure solutions; IP-based voice and data communications; wide-area
Ethernet services; video and content distribution; data center and cloud-based
solutions. Level 3 serves customers in more than 450 markets in 45 countries
over a global services platform anchored by owned fiber networks on three
continents and connected by extensive undersea facilities. For more
information, please visit www.level3.com
© Level 3 Communications, LLC. All Rights Reserved. Level 3, Level 3
Communications, Level (3) and the Level 3 Logo either registered service
marks or service marks of Level 3 Communications, LLC and/or one of its
Affiliates in the United States and/or other countries. Any other service
names, product names, company names or logos included herein are the
trademarks or service marks of their respective owners. Level 3 services are
provided by subsidiaries of Level 3 Communications, Inc.
Website Access to Company Information
Level 3 maintains a corporate website at www.level3.com, and you can find
additional information about the company through the Investors pages on that
website at http://lvlt.client.shareholder.com/. Level 3 uses its website as a
channel of distribution of important information about the company. Level 3
routinely posts financial and other important information regarding the
company and its business, financial condition and operations on the Investor
Relations web pages.
Visitors to the Investors Relations web pages can view and print copies of
Level 3's SEC filings, including periodic and current reports on Forms 10-K,
10-Q, 8-K, as soon as reasonably practicable after those filings are made with
Copies of the charters for each of the Audit, Compensation and Nominating and
Governance committees of Level 3's Board of Directors, its Corporate
Governance Guidelines, Code of Ethics, press releases and analysts and
investor conference presentations are all available through the Investor
Relations web pages.
Please note that the information contained on any of Level 3's web sites is
not incorporated by reference in, or considered to be a part of, any document
unless expressly incorporated by reference in that document.
The information contained under the caption "About ATLANTIC-ACM" has been
provided by ATLANTIC-ACM, which is solely responsible for its content.
Some statements made in this press release are forward-looking in nature and
are based on management's current expectations or beliefs. These
forward-looking statements are not a guarantee of performance and are subject
to a number of uncertainties and other factors, many of which are outside
Level 3's control, which could cause actual events to differ materially from
those expressed or implied by the statements. Important factors that could
prevent Level 3 from achieving its stated goals include, but are not limited
to,the company's ability to: successfully integrate the Global Crossing
acquisition or otherwise realize the anticipated benefits thereof; manage
risks associated with continued uncertainty in the global economy; obtain
additional financing, particularly in the event of disruptions in the
financial markets; manage continued or accelerated decreases in market pricing
for communications services; maintain and increase traffic on its network;
develop and maintain effective business support systems; manage system and
network failures or disruptions; develop new services that meet customer
demands and generate acceptable margins; adapt to rapid technological changes
that could adversely affect the company's competitiveness; defend intellectual
property and proprietary rights; obtain capacity for its network from other
providers and interconnect its network with other networks on favorable terms;
attract and retain qualified management and other personnel; successfully
integrate future acquisitions; effectively manage political, legal,
regulatory, foreign currency and other risks it is exposed to due to its
substantial international operations; mitigate its exposure to contingent
liabilities; and meet all of the terms and conditions of its debt obligations.
Additional information concerning these and other important factors can be
found within Level 3's filings with the Securities and Exchange Commission.
Statements in this press release should be evaluated in light of these
important factors. Level 3 is under no obligation to, and expressly disclaims
any such obligation to, update or alter its forward-looking statements,
whether as a result of new information, future events, or otherwise.
Rich Larris Mark Stoutenberg
+1 973-937-0153 +1 720-888-2518
SOURCE Level 3 Communications, Inc.
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