SatCom Marketing Named Time Warner Cable's Quality Vendor of the Year for 2012

SatCom Marketing Named Time Warner Cable's Quality Vendor of the Year for 2012

MINNEAPOLIS, Feb. 20, 2013 (GLOBE NEWSWIRE) -- SatCom Marketing, LLC, a
teleservices company located in Minneapolis, MN, was named the Time Warner
Cable Quality Vendor of The Year for 2012. This is the second straight year
SatCom has won the award that Time Warner Cable bestows on its top
teleservices vendor in recognition of call quality and compliance to national
telemarketing standards of conduct. SatCom was also named the Time Warner
Cable Quality Vendor of the Quarter for the 4^th quarter of 2012.

SatCom Marketing, LLC is one of nine Time Warner Cable preferred vendors
eligible for the award, which is based on over 5500 randomly sampled customer
telephone calls over a 52-week period. The calls were scored by an independent
call qualifying firm and are based on 18 different quality criteria including
sales technique, product knowledge and regulatory compliance. Leading up to
the Vendor of the Year Award, SatCom Marketing was named Time Warner Cable's
Quality Vendor of the Quarter for 3 quarters in 2012 and has won the quarterly
award 7 of the last 8 quarters. SatCom was also the Time Warner Cable Quality
Vendor of the Year for 2011.

"This award is a testament to the hard work and focus of our entire call
center team," said SatCom Marketing founder and President, F. Dale Wunderlich.
"Time Warner Cable works with some of the best teleservices vendors in the
country and to win this award two straight years against such strong
competition makes a real statement about SatCom's dedication to quality."

There are several components to the quality initiative. Live calls are
monitored on a daily basis and each week a list of randomly selected call
recordings is reviewed by a 3^rd party. Over the course of each quarter, every
SatCom Marketing agent is monitored at least once and most receive multiple
reviews. 97.2% of SatCom Marketing calls were rated good, very good or
excellent. SatCom also achieved a score of 99.5% for the month of August which
is the highest monthly score Time Warner Cable's third party monitoring firm
has ever recorded.

"Winning the Vendor of the Year award is great recognition for our team," said
Wunderlich, "But our real objective is to generate quality sales and
meaningful customer interactions for our clients. When our clients are
successful, we know we've done a good job."

About SatCom Marketing, LLC – SatCom Marketing, LLC, is a teleservices vendor
specializing in inbound and outbound sales and contact center services for the
Cable, Telecommunications and other industries. SatCom Marketing offers a
variety of services including inbound & outbound sales, customer acquisition &
retention, product upgrades, customer service and lead generation for consumer
and business-to-business markets. SatCom is SRO Accredited by the Professional
Association of Consumer Engagement (PACE), the industry's Gold Seal of
Approval for quality and performance standards.Only 19 firms nationwide have
achieved PACE-SRO accreditation.

The SatCom Marketing logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=17253

CONTACT: Bob Bedford
         Phone: (763) 235-8110
         E-mail: Bob.Bedford@SatComMarketing.com
         www.satcommarketing.com

SatCom Marketing logo
 
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