American Water Expands Water and Sewer Line Protection Programs to Homeowners in Seven States

  American Water Expands Water and Sewer Line Protection Programs to
  Homeowners in Seven States

   Programs to be offered in communities in Alabama, Delaware, Mississippi,
              Montana, Nebraska, North Dakota, and Rhode Island

Business Wire

VOORHEES, N.J. -- February 20, 2013

American Water Works Company, Inc. (NYSE:AWK), the largest publicly traded
U.S. water and wastewater utility company, announced today that it is
expanding the number of states in which its Water Line and Sewer Line
Protection Programs will be available to homeowners in Alabama, Delaware,
Mississippi, Montana, Nebraska, North Dakota, and Rhode Island.

Offered through American Water Resources, Inc., a subsidiary of American
Water, the Water Line Protection and Sewer Line Protection Programs provide
homeowners with comprehensive protection from the costs associated with leaks
and breaks in water lines, as well as clogs or blockages in sewer lines
running through their property. These repairs are not typically covered by
homeowners’ insurance or by their water or sewer service provider.

“Until they experience a service line emergency, many homeowners are unaware
that they are responsible for repairs to the water and sewer lines on their
property. So we are pleased to be able to educate homeowners about this issue
and to offer programs that help protect them from the high cost of these
repairs,” said Barbara Boyarsky, Vice President and General Manager, American
Water Resources.

The Water Line and Sewer Line Protection Programs provide homeowners with
protection for water and sewer line emergencies that result from normal wear
and tear, including the dispatching of a local, licensed independent
contractor for repairs, basic site restoration and 24-7 customer service. The
Water Line Protection Program covers up to $5,000 in repairs and Sewer Line
Protection Program covers up to $8,000 in repairs.

“Another benefit of enrollment in these programs is that homeowners don’t need
to go through the hassle of finding a qualified, trustworthy contractor to
make what is often an emergency repair,” said Boyarsky. “American Water
Resources establishes and maintains a network of local, licensed independent
contractors in each of the communities we serve, so our customers can be
assured of receiving expedient and effective service.”

Residents in the communities where this service will be offered will receive
information in the mail. Additional information about the programs is
available online at www.AWRUSA.com.

As part of its expansion, the company is currently reviewing and selecting
additional local, qualified plumbing contractors for its contractor networks
in these communities. For information about becoming a member of American
Water Resources’ contractor network, visit the contractor section of the
company’s website at www.AWRUSA.com.

American Water Resources markets Water Line Protection, Sewer Line Protection,
and In-Home Plumbing Emergency Programs to homeowners in 34 states, and
currently services approximately one million contracts. The company has been
providing protection programs for more than ten years and has an A-plus rating
from the Better Business Bureau. American Water Resources, which also offers
protection programs to homeowners through partnerships with municipalities and
other governing entities, was recently selected by the New York City Water
Board as its official service line protection provider for homeowners in the
City's five boroughs.

American Water Resources extends its service line protection programs to
municipalities through partnerships in the LineSaver® program. LineSaver® is a
solution that can be offered through municipalities to homeowners to provide
protection for service line repairs that are neither the responsibility of a
municipality’s water department nor covered by homeowners’ insurance. At no
cost to the municipality, the company’s experts fully manage all requirements
for developing and implementing the LineSaver® program – from establishing a
local independent contractor network and providing customer service, to
educating the community about service line ownership and responsibility.
LineSaver® enables municipalities to participate in making a valuable service
available in their communities without investment or staffing increases.

Founded in 1886, American Water is the largest publicly traded U.S. water and
wastewater utility company. With headquarters in Voorhees, N.J., the company
employs approximately 7,000 dedicated professionals who provide drinking
water, wastewater and other related services to an estimated 15 million people
in more than 30 states and parts of Canada. More information can be found at
www.amwater.com.

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Contact:

American Water Works Company, Inc.
Denise Venuti Free
External Communications Manager
856-309-4690
denise.free@amwater.com