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Enhanced Fiserv Solution Automates Management of ATM and Self-Service Device Networks

  Enhanced Fiserv Solution Automates Management of ATM and Self-Service Device
  Networks

Business Wire

BROOKFIELD, Wis. -- February 20, 2013

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced several enhancements to Device Manager™,
its solution for managing ATMs and other self-service and assisted-service
devices. These enhancements are designed to help professionals who monitor
these networks and workflow into the service desk deliver higher levels of
performance and reliability while reducing costs. Device Manager from Fiserv
helps automate the process of monitoring medium-to-large sized networks of
devices, including the complete cycle of problem detection, dispatching,
escalation, resolution and enterprise reporting.

The enhanced version contains a number of new features including:

  *Simplified deployment and training for service desk professionals
  *Advanced incident tracking with customizable exceptions that notifies
    staff when expected resolution timeframes are not met
  *Proactive incident monitoring and management that routes incidents to the
    most suitable service desk professional
  *Advanced analytics to report performance with data-driven metrics such as
    device availability, service partner responsiveness, service desk
    performance and device performance
  *Provide mobile performance dashboards
  *A complete record of all incident resolution activity including internal
    actions, service partners and automated resolution actions

“Consumers expect ATMs and other self-service devices to be up and running at
all times, as they continue to be a vital channel,” said Brian Jorgenson, vice
president of operations, Cash and Logistics, Fiserv. “Device Manager allows
companies to reduce operating costs and improve performance by implementing a
workflow for handling device faults. With a consistent, automated and
repeatable process the availability of devices is improved for consumers, and
the costs of operating, monitoring and repairing them is decreased. Adding
analytics to the mix helps companies also understand and improve the
performance of service partners and contractors.”

Fiserv offers a comprehensive and integrated set of solutions and consulting
services to help financial institutions, retailers and service providers
manage currency and other value based assets. With solutions for currency
forecasting, device management, deposit management, enterprise track and trace
and deposit reclassification, Fiserv solutions reduce costs and optimize
efficiencies.

Additional Resources:

  *Currency Supply Chain Management Solutions from Fiserv -
    http://www.fiserv.com/currency

About Fiserv

Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider serving
the financial services industry, driving innovation in payments, processing
services, risk and compliance, customer and channel management, and business
insights and optimization. For more information, visit www.fiserv.com.

FISV-G

Contact:

Media Relations:
Julie Nixon
Senior PR Manager
Fiserv, Inc.
678-375-3744
julie.nixon@fiserv.com
or
Additional Contact:
Wade Coleman
Director, Public Relations
Fiserv, Inc.
678-375-1210
wade.coleman@fiserv.com
 
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