Global Travellers Want to Keep Connected
LONDON, February 20, 2013
LONDON, February 20, 2013 /PRNewswire/ --
-Wi-Fi and creature comforts are hotel amenity must haves-
Global travellers are looking for a home-from-home experience when they stay
in a hotel according to the latest research from leading online accommodation
booking service, Hotels.com® . Topping the list of must-have hotel amenities
are free Wi-Fi and free food and beverages, with caffeine being a must. All
the rest is just well... extra.
(Logo: http://photos.prnewswire.com/prnh/20120628/540164 )
Staying Connected…for Free
*34 per cent say free Wi-Fi is the number one factor in choosing a hotel
even on leisure stays.
*56 per cent of respondents said free Wi-Fi was their number one must-have
when travelling for business.
*66 per cent indicated free Wi-Fi is the amenity they most wish would
become standard at all hotels in 2013.
Free Wi-Fi trumps both free parking and complimentary breakfast when it comes
to choosing a hotel for both leisure and business travel, showing that access
to the online world is a necessity for modern-day travellers with over a third
still looking to stay connected whilst on their holidays. In fact just 11% of
global travellers said they would be willing to pay for Wi-Fi when staying in
"With an increase in airlines and airports offering free Wi-Fi, tech-savvy
travellers expect the experience to continue upon arrival at their hotel,"
said Kate Hopcraft of Hotels.com. "They are using their tablets, smart phones
and laptops to plan activities, stay connected to family and even order a
delivery meal straight to their hotel room, so it's no surprise they require
free and fast Wi-Fi."
The Perk of New Technology - Favourite " Modern " In-Room Amenity
It would seem that the technological creature comforts of home are also high
on the priority list for travellers with 23 per cent of global respondents
choosing high-end coffee makers as their top modern in hotel room amenity.
Totally wired rooms which are completely controlled by one remote for any need
took 20 per cent of the global vote. Guests also indicated they would like to
enjoy that much-wanted free Wi-Fi on hotel-provided tablets for guest
information, room service and local guides (15 per cent global).
It ' s the Little Things that Count - Most Appreciated Simple Amenity
Keeping hydrated when travelling is important to hotel guests with 43 per cent
choosing complimentary bottled water as the most appreciated simple amenity.
Only respondents from Taiwan, Hong Kong and Brazil rated free power adaptors
above bottled water.
The Way to Hotel Guests ' Hearts - Through Their Stomachs!
*Free breakfast ranked as the favourite (31 per cent) non-tech item global
travellers want to see become standard at all hotels in 2013.
*Happy hours, wine tastings or any other time with free food and drinks is
42 per cent of global travellers' favourite newly offered hotel service
amenity, with international breakfast options coming in second (19 per
*Travellers cite unlimited free food and beverages as their most (23 per
cent) missed comfort from home when travelling. Another 14 percent said
they miss access to cooking in their kitchen the most.
Five-Star Life - The Highs and Lows of Luxury Perks
*26 per cent say their favourite amenity while staying at a luxury hotel is
the high end fitness centre and/or spa, while designer toiletries also
rank highly (21 percent).
*While travellers enjoy their time living the highlife, the promotion of
bath menus/bath butlers (26 per cent) and turn down service (24 per cent)
as amenities simply aren't of interest according to survey respondents.
*More than half of respondents (54 per cent) chose the complimentary use of
a Rolls Royce Phantom as the "outrageous" luxury hotel amenity they'd most
like to experience. No real surprise there! British respondents were even
more enthusiastic about this opportunity, with 60% voting it their fantasy
*The surreal car ride beat out access to a tea sommelier (nine per cent),
in-room mixologist (nine per cent), and fragrance butler (five per cent)
among other lesser desired extreme amenities.
Hotels.com makes it easy to book the type of accommodations with amenities
travellers want through theme/type and amenities filters to help guests find
the perfect home away from home they desire.
Editors Note: The survey was conducted in January 2013, using a weighted
average based on a sample size of more than 8,600 respondents across 28
countries/cities: Argentina, Australia, Brazil, Canada, China, Colombia,
Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Italy, Japan,
Korea, Mexico, Netherlands, New Zealand, Norway, Russia, Singapore, Spain,
Sweden, Switzerland, Taiwan, UK, USA.
Hotels.com is a leading online accommodation booking website with almost
200,000 properties around the world, ranging from international chains and
all-inclusive resorts to local favourites and bed & breakfasts, together with
all the information needed to book the perfect stay. Hotels.com benefits from
one of the largest hotel contracting teams in the industry, negotiating the
best rates for its customers, and offers frequent sales, special deals and
promotions. Regular customer e-newsletters provide exclusive offers and
advance warning of up-coming sales. There are more than 7 million reviews on
the site from users who have actually stayed in the hotels to ensure customers
can make an informed choice when booking. Through its industry-leading loyalty
programme Welcome Rewards, customers can earn a free night for every 10 nights
stayed at more than 85,000 hotels. Under its Price Match Guarantee, if a
customer can find the same deal for less on a prepaid hotel, Hotels.com will
refund the difference.Travellers can book online or by contacting one of the
multilingual call centres. Special apps for mobile phones and tablets can also
be downloaded at http://www.hotels.com/deals/mobile enabling customers to book
on the go with access to 20,000 last minute deals. For the last nine years,
Hotels.com has published an award-winning twice-yearly review of international
hotel room price trends called the Hotels.com Hotel Price Index which is now
produced in 30 individual country editions. Follow Hotels.com on Facebook at
facebook.com/Hotels.comUK , on Twitter at @HotelsdotcomUK and YouTube at
http://www.youtube.com/HotelsEU . Hotels.com is part of Expedia Inc., the
largest online travel company in the world with an extensive portfolio that
includes some of the world's best-known brands.
Contact: Press contacts: Jennifer Murdoch or Bethany Pearson at Frank PR on
+44(0)20-7693-6999 or email firstname.lastname@example.org, Or Kate Hopcraft,
email@example.com, +44(0)20-7019-2165 / Laura Watts, firstname.lastname@example.org
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