TELUS launches Canada's first Network Experience application

Customers can contribute to the best wireless experience available by 
reporting network issues on-the-go with the new TELUS Network Experience app 
TORONTO, Feb. 20, 2013 /CNW/ - TELUS today announced the launch of the TELUS 
Network Experience (TNE) application - a free and easy-to-use mobile app, 
which gives customers the opportunity to provide real time, on-the-go feedback 
about wireless service on the TELUS network*. TELUS will use customer feedback 
and submitted Reports to make network enhancements and to influence its future 
network build. Resolutions and updates regarding network improvements will be 
communicated to app users through a News section. 
The TNE app allows customers to easily report network issues such as: dropped 
calls, failed call attempts, no service, poor voice quality or slow data 
speeds. Customers can download the application for free through app stores on 
Android, iPhone or BlackBerry smartphones**. Additionally, customers can take 
part in Surveys and access Tips in order to maximize their network experience. 
"We are thrilled to be the first Canadian carrierto launch a dedicatedapp 
seeking direct customer feedbackfornetwork improvements,"said Brent 
Johnston, TELUS vice-president of mobility solutions."Putting customers 
first is at the forefront of everything we do at TELUS andthe TNE app is 
just another example of how we are listening to our customersto improve 
their overall experience." 
TELUS is putting customers first and embracing new ideas to make the TELUS 
experience better. By listening to customers, TELUS has not only eliminated 
activation fees, it has dramatically simplified its entire fee schedule. This 
builds on a series of improvements where TELUS has also eliminated carrier 911 
and system access fees on all its Clear and Simple rate plans, reduced bill 
shock with Flex Data Plans, Data Notifications and travel roaming packages, 
added Caller ID and Voicemail as standard on all TELUS rate plans, simplified 
device pricing with Anytime Upgrades and revolutionized mobility contracts by 
introducing a Device Balance instead of a contract termination fee. For more 
information about how TELUS is putting customers first, please visit 
*App users have the ability to report issues on TELUS' 4G wireless network, 
which includes 4G HSPA+, 4G DC-HSPA+ and 4G LTE. For more information on 
TELUS' wireless network, please visit: or check out 
our coverage map at: 
** TNE is currently available to Android, Apple and BlackBerry 5.0+ customers. 
BlackBerry 10 and Windows users will be able to access the app in the coming 
About TELUS 
TELUS (TSX: T, NYSE: TU) is a leading national telecommunications company in 
Canada, with $10.9 billion of annual revenue and more than 13.1million 
customer connections, including 7.7million wireless subscribers, 
3.4million wireline network access lines, 1.4million Internet subscribers 
and 678,000 TELUS TV customers. Led since 2000 by President and CEO, Darren 
Entwistle, TELUS provides a wide range of communications products and 
services, including wireless, data, Internet protocol (IP), voice, television, 
entertainment and video. 
In support of our philosophy to give where we live, TELUS, our team members 
and retirees have contributed more than $300million to charitable and 
not-for-profit organizations and volunteered 4.8million hours of service to 
local communities since 2000. Fourteen TELUS Community Boards lead TELUS' 
local philanthropic initiatives. TELUS was honoured to be named the most 
outstanding philanthropic corporation globally for 2010 by the Association of 
Fundraising Professionals, becoming the first Canadian company to receive this 
prestigious international recognition. 
For more information about TELUS, please visit 
For media inquiries, please contact: 
Emma Miller TELUS Media Relations 647-464-6817 
SOURCE: TELUS Corporation 
To view this news release in HTML formatting, please use the following URL: 
CO: TELUS Corporation
ST: Ontario
-0- Feb/20/2013 15:00 GMT
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