Interactive Intelligence Releases Enhanced Version of Bay Bridge Decisions™ Product Suite

  Interactive Intelligence Releases Enhanced Version of Bay Bridge Decisions™
  Product Suite

  Contact center forecasting, capacity planning, and analysis product suite
            enhanced to reduce costs and improve customer service

Business Wire

INDIANAPOLIS & ANNAPOLIS, Md. -- February 20, 2013

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
unified IP business communications software and services, has released an
enhanced version of its Bay Bridge Decisions^™ product suite.

Version 3.9 of the contact center forecasting, capacity planning, and analysis
product suite has been enhanced to reduce costs and improve customer service.

“We added multichannel features, custom feedback metrics, and a new
cloud-based deployment option to help our customers further reduce staffing
costs, while improving their customers’ service experience,” said Bay Bridge
Division vice president for Interactive Intelligence, Ric Kosiba.

Bay Bridge Decisions^™ 3.9 includes the following enhancements:

  *Email, chat and casework features -- Enables managers to create timeframe
    defaults that calculate staffing over longer periods of time, and includes
    multichannel “sensitivity analysis” graphs for increased staffing
    efficiencies resulting in reduced costs.
  *Customer experience metrics -- Gives managers new custom feedback metrics
    so measures such as “net promoter scores” can be factored into staffing to
    better match hiring needs with interaction quality trends for improved
    customer service.
  *Cloud deployment option – Customers can now deploy the full Bay Bridge
    Decisions^™ 3.9 feature-set via a cloud-based model for lower initial
    costs, faster deployment, and reduced IT requirements.

First released in 2000, the Bay Bridge Decisions^™ product suite has become
the most widely used long-term forecasting and planning solution by large
contact centers throughout the U.S. The solution helps contact centers
optimize delivery strategies, agent resources, and performance by getting the
right number of agents in the right place at the right time to deliver better

In 2012, Interactive Intelligence acquired the makers of the Bay Bridge
Decisions^™ solution, and today it’s offered as part of a complete suite of
all-in-one IP communications software and services for contact centers and
enterprises of all sizes.

Bay Bridge Decisions^™ 3.9 is available worldwide (English only) and can be
purchased through the Interactive Intelligence global sales team.

For more information about Bay Bridge Decisions^™ 3.9, visit

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center automation, unified communications, and business process
automation software and services. The company’s unified IP business
communications solutions, which can be deployed on-premises or via the cloud,
are ideal for industries such as financial services, insurance, outsourcers,
collections, and utilities. Interactive Intelligence also offers the Bay
Bridge Decisions^™ product suite, a complete solution for contact center
forecasting, capacity planning, and strategic analysis. Interactive
Intelligence was founded in 1994 and has more than 5,000 customers worldwide.
The company is among Forbes Magazine’s 2011 Best Small Companies in America
and Software Magazine’s 2012 Top 500 Global Software and Service Providers. It
employs approximately 1,400 people and is headquartered in Indianapolis,
Indiana. The company has offices throughout North America, Latin America,
Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be
reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.



Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications
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