NBAD Selects INETCO Insight and NCR's APTRA Vision for "One-Stop" View into ATM Device and Business Transaction Management

NBAD Selects INETCO Insight and NCR's APTRA Vision for "One-Stop" View into ATM 
Device and Business Transaction Management 
Largest bank in the UAE adopts end-to-end transaction monitoring
technology to deliver exceptional customer service across ATM
networks and core banking channels 
VANCOUVER, BRITISH COLUMBIA -- (Marketwire) -- 02/19/13 -- INETCO
Systems Limited, a leading provider of transaction-based application
performance monitoring solutions, today announced the National Bank
of Abu Dhabi (NBAD) has chosen INETCO Insight to monitor customer
service delivery across their ATM networks and other core banking
channels. NBAD, largest bank in UAE by market capitalization, will be
the first bank in the Middle East to deploy INETCO Insight alongside
NCR's APTRA Vision, gaining a powerful "one-stop" view into device
performance and business transaction management. 
"The INETCO Insight end-to-end transaction monitoring capabilities,
bundled with NCR's APTRA Vision product, represents a combined
solution that is far superior to any other application performance
monitoring products in the market today," says Jamal Abboud, Group
CIO of NBAD. "The ability to combine and analyze granular details on
consumer transactions and ATM device statistics means we have maximum
control over all the various services and payment options being
provided through our ATM network and other banking channels. We can
react in seconds - not hours - to what our end customers are
experiencing."  
With INETCO Insight, NBAD gains real-time access to rich transaction
intelligence that can help them ensure all banking transactions are
secure and reliable. The software captures every customer transaction
in real-time and correlates all device, switch, and network response
timing data - without the use of agents, extra traffic loads or code
changes. NBAD's ATM and IT operations teams can receive instant
notification when transactions slow down, time out or fail, and can
quickly isolate third party response issues, communications failures,
underperforming components or infrastructure bottlenecks - on average
65% faster.  
"NBAD is the first bank in the Middle East to adopt the INETCO
Insight solution and recognize that what happens between customer
facing devices, the switch and other third party com
ponents can
affect the completion of an end customer's transaction," says Bijan
Sanii, President and CEO of INETCO. "We greatly admire their
technological leadership and the emphasis they put on delivering an
exceptional customer experience through their ATM networks and other
core banking channels." 
NBAD has one of the largest networks in the UAE, with more than 120
branches and 570 ATMs across the country. The Bank also hosts the
largest global network among all UAE banks. Since 2009, NBAD has been
ranked one of the World's 50 Safest Banks by the Global Finance
magazine and the safest bank in the Middle East. The Bank was also
named in 2011 the Best Bank in the UAE for the third consecutive year
by Euromoney. NBAD surpassed US$1 billion net profits in 2010,
becoming the first UAE bank to reach this milestone.  
The sale of INETCO Insight to NBAD was orchestrated through NCR.  
"INETCO Insight and NCR APTRA Vision solutions align with NBAD's
priority of exceptional service delivery," says Bob Tramontano, Vice
President, NCR Financial Services. "Within their first year of
deploying INETCO Insight, customers have reported up to a 26 percent
reduction in failed transactions and a 65 percent faster isolation of
transaction performance issues. INETCO Insight's transactional
intelligence will help NBAD gain meaningful data from their
self-service channels in order to improve operations and deliver a
great experience for their customers." 
About INETCO  
INETCO(R) Systems Limited provides transaction-based application
performance monitoring and business transaction management solutions
to ATM and IT operations teams that are looking for a faster,
non-invasive way to identify application and infrastructure
bottlenecks and ensure optimal service and business process delivery
within their production environments. INETCO's solutions are
currently deployed in over 50 different countries. Happy INETCO
Insight(R) partners and customers include a variety of global
companies spanning the banking, ATM, retail, healthcare, travel,
telecommunications and payment processing markets.
http://www.inetco.com  


 
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About NCR Corporation 
NCR Corporation (NYSE:NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR's
assisted- and self-service solutions and comprehensive support
services address the needs of retail, financial, travel, hospitality,
gaming, public sector, telecom carrier and equipment organizations in
more than 100 countries. NCR (www.ncr.com) is headquartered in
Duluth, Georgia. 
NCR is a trademark of NCR Corporation in the United States and other
countries. INETCO, INETCO Insight, the INETCO logo, and the INETCO
Insight logo are trademarks or registered trademarks of INETCO
Systems Ltd.  
About NBAD 
The National Bank of Abu Dhabi (NBAD) was incorporated in 1968 and is
listed on the Abu Dhabi Securities Exchange (ADX), under stock code
(NBAD). Ranked as one of the top 50 safest banks in the world since
2009, NBAD currently operates across 15 countries on four continents.
NBAD has a network of more than 120 branches and more than 570 ATMs
to provide banking services to customers all over the UAE. Besides
brick & mortar branches, NBAD provides 24 hour internet banking
access through NbadOnline and NbadDirect, the SMS-based payment
service (Arrow) as well as account access and personalised customer
support through its 24-hour Call Centre.  
NBAD's overseas network stretches from Oman, Kuwait, and Bahrain in
the G.C.C.; Egypt, Libya, and Sudan in Africa; UK, France, and
Switzerland in Europe; Hong Kong, shanghai- China, Malaysia, and
Jordan in Asia to Washington, D.C. in the U.S.A.  
NBAD provides its customers with a wide variety of financial services
targeting all segments of the consumer and corporate markets.  
NBAD is rated senior long term/short term A+/A-1 by Standard and
Poor's, Aa3/P1 by Moodys and AA-/F1+ by Fitch giving it one of the
strongest combined rating of any Middle Eastern financial
institution.  
Web: www.nbad.com
Contacts:
Jess Casman
Oppkey for INETCO Systems Limited
415-730-2793
jcasman@oppkey.com
www.inetco.com 
Jeff Dudash
Public Relations
NCR
919-435-6976 (o)
jeff.dudash@ncr.com
www.ncr.com
 
 
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