Clarabridge Brings Two “Customer Experience Rocks” Road Shows to California this March

  Clarabridge Brings Two “Customer Experience Rocks” Road Shows to California
  this March

 Talk Customer Experience Strategies with Acer and Dell in San Francisco and
                    Toshiba and Guthy Renker in Long Beach

Business Wire

RESTON, Va. -- February 19, 2013

Clarabridge, Inc., the leading provider of Customer Experience Management
(CEM) powered through intelligent sentiment and text analytics, is bringing
two of its “Customer Experience Rocks” Road Shows to California this March.
Clarabridge executives will be joined by customer experience professionals
from Acer and Dell in San Francisco on Tuesday, March 5. On March 19th,
Clarabridge will team up with Toshiba and Guthy Renker in Long Beach.

Clarabridge customers, along with Clarabridge CEO Sid Banerjee, Vice President
of Product Marketing Melissa Pippine, and Senior Vice President Jason
Schneider, will discuss how strategic CEM and Voice of the Customer (VoC)
initiatives have helped enterprises improve customer loyalty and retention,
increase share of wallet, grow profitability, and identify new markets and
product lines throughout the enterprise.

The “Customer Experience Rocks” Road Shows are free, education-only events and
unique opportunities to hear firsthand how top global brands have successfully
taken their customer experience programs to the next level. Clarabridge
customers will present on actionable insights that have led to major
breakthroughs in product and service offerings, customer loyalty, and ROI
along the way.

Attendees at the California Road Shows will learn best practices for
implementing “Intelligent Customer Experience” initiatives from companies with
some of the most successful, established programs in the world. If you are
responsible for or interested in CEM and VoC activities within your
organization, these are must-see events.

Customer Experience Rocks – San Francisco – Tuesday, March 5, 2013
WHO:        Speakers include:
              -- Rajiv Narang, Executive Director, Marketing Decision Sciences
              and Social Media Analytics, Dell
              -- Tony Grigg, Business Intelligence Analyst, Acer America Corp.
              -- Sid Banerjee, CEO, Clarabridge
              -- Melissa Pippine, Vice President of Product Marketing,
WHEN:         Tuesday, March 5, 2013, from 8:30 a.m.-11:00 a.m. PT
WHERE:        W San Francisco – 181 Third St.
              Breakfast will be served
REGISTER:     Register for free here.

Customer Experience Rocks – Long Beach – Tuesday, March 19, 2013
WHO:          Speakers include:
              -- Renee Epple, Vice President, Customer Care and Voice, Guthy
              -- Jim Luckas, Manager, Online Support, Toshiba
              -- Sid Banerjee, CEO, Clarabridge
              -- Jason Schneider, Senior Vice President, Clarabridge
WHEN:         Tuesday, March 19, 2013, from 8:30 a.m.-10:30 a.m. PT
WHERE:        Long Beach Marriott – 4700 Airport Plaza Dr.
              Breakfast will be served
REGISTER:     Register for free here.

If you are a member of the media or an industry analyst and you’d like to
attend one of the California Road Shows or speak with the presenters after the
events, contact Megan Coyle at 212.255.0080, ext. 14, or

About Clarabridge

Clarabridge is the leading provider ofCustomer Experience Management(CEM)
powered through intelligent sentiment and text analytics. Clarabridge enables
Global 1000 enterprises to achieve a universal understanding of their
customers by automatically collecting, classifying, scoring sentiment, and
analyzing qualitative data found in Voice of the Customer (VoC) feedback
channels. Insights extracted result in improved marketing, product/service
offerings, operations, and customer service across an organization.
Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice
Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power,
L’Oréal, Marriott International, PetSmart, QVC, Inc., Sage North America,
United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is
privately held with offices in Reston, Va. and London, U.K. For more
information, visit or on Twitter:@clarabridge.


Media Contacts
Clarabridge, Inc.
Serina Aswani, 571-299-1896
Articulate Communications Inc.
Megan Coyle, 212-255-0080, ext. 14
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