LivePerson Receives The Frost & Sullivan 2012 North American Market Share
LivePerson Recognized for Industry-Leading Chat Solution in North America
NEW YORK, Feb. 19, 2013
NEW YORK, Feb. 19, 2013 /PRNewswire/ --LivePerson, Inc. (NASDAQ: LPSN), a
leading provider of real-time intelligent engagement solutions that increase
conversions and improve customer experience, today announced that it has been
presented with Frost & Sullivan's 2012 Market Share Leadership Award. This
award specifically recognizes LivePerson as the market share leader in the
North American Hosted Chat Applications market.
According to Frost & Sullivan, LivePerson was awarded for its "versatile,
result-oriented, end-customer-focused multichannel technology." Additionally,
LivePerson was recognized for its achievements in:
oEnabling Business Growth – LivePerson customers typically experience an
increase in conversions by 20 percent or more; website visitors who chat
are three times more likely to buy, and often buy more
oGrowth – LivePerson monitors more than 1.8 billion consumer website visits
each month across more than 8,500 companies, ranging from small businesses
to industry market leaders
oScalability – LivePerson provides solutions that suit businesses of every
size and industry; companies can expand their chat and chat-supporting
services as their chat volumes grow
oCompatibility – Hosted chat solutions function as adjuncts to most
enterprises' contact center switches; LivePerson's platform can work with
many leading ACDs (Automatic Call Distributors), making implementation
oMultichannel Integration – LivePerson offers a hosted multichannel
platform that integrates chat with click-to-call, email, SMS/text, voice,
and web self-service, allowing users easy navigation between multiple
"Pro-active customer chat has emerged as a solution that, with the right
intelligence-based applications, satisfies the need for retailers to learn
about customers, in real-time, and then use the information gathered to
anticipate and meet customers' needs and demands," said Brendan Read, Industry
Analyst, Frost & Sullivan. "LivePerson's extensive market experience, keen
knowledge of evolving customer needs, and product innovation are key
performance drivers that distinguish the Company from its competitors."
LivePerson's solutions provide sophisticated engagement capabilities that
enable online businesses to deliver an exceptional customer experience and
increased ROI. Through LivePerson's solutions, businesses have the ability to
proactively engage the right customers at those times when they need
assistance the most, resulting in greater value and brand loyalty.
"More companies are leveraging chat to enhance the total customer experience,"
said Read. "Today, chat goes further than in-person retail in creating a
profitable customer experience. The applications can identify customers,
recall their shopping patterns, and can recognize which pages customers have
visited the instant they "step" onto the web site, and target customers with
relevant offers and assistance."
"We are honored to receive the 2012 Frost & Sullivan North America Market
Share Leadership Award and to be recognized as an industry leader for our chat
applications," said Rob LoCascio, Founder and CEO of LivePerson. "We remain
committed to delivering the most innovative engagement solutions to our global
base of customers so they can continue to drive their businesses forward and
provide the online experiences that their customers demand."
For more information on LivePerson, please visit http://www.liveperson.com
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables
businesses to proactively connect in real-time with their customers via chat,
voice, and content delivery at the right time, through the right channel,
including websites, social media, and mobile devices. This "intelligent
engagement" is driven by real-time behavioral analytics, producing connections
based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase
conversions and improve customer experience, including Hewlett-Packard, IBM,
Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in
2012, and has been named a Market Share Leader by Frost and Sullivan in 2012.
LivePerson is headquartered in New York City with offices in San Francisco,
Atlanta, Tel Aviv, London and Melbourne.
For more information, please visit www.liveperson.com. To view other press
releases about LivePerson, please visit pr.liveperson.com.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to
accelerate growth and achieve best-in-class positions in growth, innovation
and leadership. The company's Growth Partnership Service provides the CEO and
the CEO's Growth Team with disciplined research and best-practice models to
drive the generation, evaluation and implementation of powerful growth
strategies. Frost & Sullivan leverages 50 years of experience in partnering
with Global 1000 companies, emerging businesses and the investment community
from more than 40 offices on six continents. To join our Growth Partnership,
please visit http://www.frost.com.
Media contact: Erin Kang +1-212-609-4256, firstname.lastname@example.org
SOURCE LivePerson, Inc.
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