Contractors Adopt Mobile Apps and Cloud Services to Meet Rising Demand for Home
eFax(R) and eVoice(R) Help Contractors Improve Productivity in the
Office and in the Field
LOS ANGELES, CA -- (Marketwire) -- 02/19/13 -- j2 Global, Inc.
(NASDAQ: JCOM) -- Spring is a time of change and renewal. Homeowners
considering improvements this year are being spurred to action by
historically low mortgage rates. Mortgage buyer Freddie Mac reports
the average 15-year-fixed mortgage rate is 2.71 percent (the record
low is 2.63 percent). Low rates are allowing more homeowners to buy
or renovate their properties and as a result, demand for contractors
-- including carpenters, plumbers, remodelers, and landscapers -- is
expected to increase.
This increased demand means more and more contractors are working
less from the office and more from the field, facing the challenge of
managing essential tasks like answering and responding to phone calls
in a timely manner or sending and receiving signed contracts via fax
so work can proceed. As this level of mobility increases, smart
contractors are turning to cloud services like eFax(R), an online fax
service, and eVoice(R), a business phone service for mobile
professionals, to help them work more productively in the field while
keeping costs down.
eFax(R) provides contractors with a fax number that delivers faxes
directly to their email. With eFax, contractors can send, receive,
and even sign faxes from any mobile device -- be it a smart phone,
tablet or notebook. All sent and received faxes are stored online,
searchable by date or content, so paperwork that used to require
extra trips back to home or the office can now be managed online from
the job site.
eVoice provides contractors with a business phone number that can be
answered on any mobile or home phone. Clients and vendors are greeted
by a professionally recorded message and customized menu options.
Call screening ensures that important calls get answered and
low-priority calls go to voicemail. Voicemail messages are
transcribed and delivered as text messages or emails, making them
easy to read in noisy environments, forward to others to act on, or
file for future reference.
"My office moves with me, whether I'm in my truck, home or at a
lient site," said Michael Diack, owner of Pipe Doctor Plumbing based
in Long Island, NY. "Having services that allow me to operate
efficiently no matter where I am is critical for my business. That's
why I rely on eVoice to connect with customers anytime and anywhere.
More importantly, with my voicemails transcribed and sent to my
inbox, I know exactly what my customers need and the urgency of their
Here are seven tips to help home renovation professionals stay
connected with clients and operate their business while on the go:
1. Keep Your Personal Phone Numbers Private
Your mobile phone is a
great tool for answering business calls on the move, but giving out
your personal phone number makes it hard to get away from work.
eVoice(R) gives you a business phone number that routes to your
mobile or home phone, but only when you want it to.
2. There's a Better Answer than "Hello"
A casual "hello" to an
incoming call is fine for friends and family, but doesn't convey the
professional tone needed when clients call. eVoice(R) provides custom
greeting messages and menus so your next call could be answered
"You've reached Smith Construction. Please press 1 for our address
and hours, 2 to leave a message, or 3 to speak with Mike Smith." Then
when you say "hello," you've already set the table with a
professional first impression.
3. Caller ID Isn't Enough
When someone calls your mobile phone,
your only help in deciding whether to take the call is the Caller ID.
If the call is from a new client, or an existing client on a
different phone, you may send an important call to voicemail. With
eVoice's call screening feature, every caller announces their name
before you decide to answer or take a message.
4. Don't Rely on your Memory
Important calls, with lots of details,
often happen in the field. Keeping schedules, part numbers, and costs
in your head (or on crumpled notes) isn't easy. With eVoice's call
recording feature, contractors can ensure that details are documented
and saved to avoid miscommunications.
5. Keep the Fax, Ditch the Machine
Instead of a printout sitting on
a machine in your office, faxes are now delivered by eFax as email
attachments available wherever you are. You can still print them if
you want to, but you can also view, forward, reply, archive and
search for them online from the field or from home.
6. Put your Mobile Phone's Camera to Work
Paperwork pops up on the
jobsite. Rather than waiting until later (or possibly never) to deal
with it, take a picture with your mobile phone camera and use the
eFax(R) mobile app for iOS and Android to fax it on the spot.
Processing a change order or invoice in real time is easy -- not a
"back at the office" hassle to remember.
7. No Paper, No Pen, No Problem
eFax helps contractors sign
important papers on the go. You can drop a digitized signature onto a
fax from your smartphone, tablet or computer then return the approved
document via email or fax. The process is fast and simple and can
mean finishing projects sooner and getting paid faster. For more
information about using a digitized signature with eFax, watch this
eVoice is a brand and registered trademark of j2
Global, Inc. (NASDAQ: JCOM) and is online at www.evoice.com. The
eVoice small business phone system empowers businesses to stay
connected to customers anytime and anywhere, without the costs of an
administrative staff or traditional phone system. eVoice offers a
wide selection of local or toll-free numbers that can be answered on
any mobile, home, or desk phone. Features include call screening,
routing, and recording. It is the only phone service of its type to
offer personalized U.S.-based VIP setup and support for new accounts.
eFax is a brand and registered trademark of j2 Global,
Inc. (NASDAQ: JCOM) and is online at
www.efax.com. The eFax(R)
service provides local and toll-free fax numbers around the world.
Faxes are sent and received by email, online, or via mobile app
without the need for a fax machine. Features include fax archiving,
digitized signatures, and large file sharing. With solutions for
individual users, small business, and large enterprises, eFax(R) is
the global leader in online fax.
About j2 Global(TM)
j2 Global, Inc. (NASDAQ: JCOM) provides Internet
services through its two divisions: Business Cloud Services and
Digital Media. The Business Cloud Services Division offers Internet
fax, virtual phone, hosted email, email marketing, online backup,
unified communications and CRM solutions. It markets its services
principally under the brand names eFax(R), eVoice(R), FuseMail(R),
Campaigner(R), KeepItSafe(R) and Onebox(R) and operates a messaging
network spanning 49 countries on six continents. The Digital Media
Division, created with j2 Global's November 2012 acquisition of Ziff
Davis, Inc., offers trusted news and reviews of technology products
on its web properties, which include PCMag.com, ExtremeTech.com,
ComputerShopper.com, Toolbox.com and Geek.com. The Digital Media
Division also operates BuyerBase(R), an advanced ad-targeting
platform; LogicBuy.com, a leading provider of online deals; and Ziff
Davis B2B, a leading provider of research to enterprise buyers and
leads to IT vendors. As of December 31, 2012, j2 Global had achieved
17 consecutive fiscal years of revenue growth. For more information
about j2 Global, please visit www.j2global.com.
Senior Manager, Public Relations
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