Jenne, Inc. and Panasonic Assist Integrator DLM Communications in Providing Business Telephone Systems to Cincinnati Area SMBs

Jenne, Inc. and Panasonic Assist Integrator DLM Communications in Providing 
Business Telephone Systems to Cincinnati Area SMBs 
For Over Two Decades, Jenne's Expert Service and Depth of Products
Has Helped DLM Communications Meet the Needs of Regional SMB
Customers 
AVON, OH -- (Marketwire) -- 02/19/13 --   Ease of use and flexibility
are two important attributes resellers consider while deploying
products and services for their customers. For more than 20 years,
Panasonic's business telephone systems have been the ideal product
lines for Jenne reseller DLM Communications. Although the company has
occasionally considered alternate choices, it has yet to find
comparable telephony systems that provides the ease-of-use and
future-proof capabilities DLM's customers have come to expect.  
DLM Communications is a 32-year-old reseller serving the Cincinnati
area with a range of telephone systems, products and services.
According to Donald Muirheid, vice president of sales and service at
DLM Communications, the team has built the business on a
service-based platform to effectively serve the SMB needs of the
area. A family business with Vickie Lenhof-Muirheid leading the
growing company as its president, DLM has expanded its customer base
to more than 3,200 clients. Opting to take a "simple, complete
approach to business," DLM Communications provides custom-designed
phone solutions to clients at a reasonable price with the
high-quality service and support that clients might expect from a
family-owned business. 
One of the reasons for DLM's unwavering loyalty to Panasonic is the
flexibility its business telephone systems provide, as well as the
expertise Jenne is able to provide in designing and deploying
complete telecommunications solutions. Since DLM's customer base is
made up of small and medium businesses, it is critically important
that solutions can be customized, modified and changed over time
without requiring a complete overhaul -- Panasonic and Jenne are able
to deliver on this requirement.  
Future Proof Telephony Solutions from Panasonic and Jenne
 "Panasonic
business telephone systems have enabled us to move phones from older
systems to newer systems, so my customers can retain and build on
their initial investments," Muirheid said. "The h
istory I have with
Panasonic has proven to me the reliability of their products, and
Jenne technical representatives are always there when I need them." 
"We have customers that have systems that are over 20 years old and
are still working; and they're happy," he continued. "Panasonic's
solution is unique in that it allows you to design and program a
customized system for the particular business or industry that you're
selling into, making it very targeted." 
DLM Communications first turned to Jenne for its telephony needs in
1990 and has been a close business partner of the value added
distributor ever since. Muirheid said he initially began using Jenne
not only because of the breadth of its product portfolio but also
because of Jenne's reputation for excellent service and support.
Since 1990, DLM Communications has purchased its Panasonic products
exclusively through Jenne. 
Over the years, DLM Communications has deployed more than 2,500
Panasonic business telephone systems. Changes in technology have made
it incredibly easy to deploy and manage these solutions, and Muirheid
says it is very important for him and his customers to be able to
manage and move phones remotely. Muirheid says he also appreciates
the ability to integrate cell phones into a system so callers can
dial a single line and have it ring on multiple devices.  
While customers may not be as tech-savvy as the DLM Communications
team, it is of critical importance that the system and accompanying
devices are easy to use. Additionally, the system itself is only as
good as the training a customer receives, and Muirheid says. That's
why he sends his staff to Jenne, which delivers first-rate training
through Jenne University. The system itself is simple and fast to get
up and running, and its streamlined design makes it that much easier
for customers to get up to speed quickly on the solution. 
"Panasonic and Jenne have a lot of good common policies, good common
support, good stock and good people to work with at both companies,"
Muirheid said. "They are our number one product and number one
distributor, and from what I can see in the far future, I don't see
that changing." 
About Jenne, Inc. 
 Jenne Inc., headquartered in Avon, Ohio, is a
leading value-added distributor of business telephony, data, audio
and video conferencing, and security technology products, including
equipment and software for the Enterprise and SMB markets. More than
150 major manufacturers partner with Jenne including Avaya, Aastra,
ADTRAN, Bogen, ClearOne, Extreme Networks, GN Netcom, ICC, LifeSize,
Panasonic, Plantronics, Valcom, and Verint. Jenne is dedicated to
tracking emerging technologies, offering fresh solutions, new
equipment and related applications, accredited training and
certification to better serve dealers and resellers. 
Contacts: 
Jeff Touzeau
Hummingbird Media, Inc.
(914) 602-2913
jeff@hummingbirdmedia.com 
Susan Elder
Jenne, Inc.
(440) 471-3434
selder@jenne.com 
 
 
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