ACE Recognised for Outstanding Customer Service to Captives
UK team wins Captive Services Award
LONDON -- February 19, 2013
ACE Group today announced that it has been recognised for its market-leading
service to captive clients as it continues to invest in building its
multinational proposition across Europe.
ACE was the winner of the ‘Best customer service in a fronting insurer’ award
at the inaugural UK Captive Services Awards, which recognise excellence in the
delivery and management of captive insurance services. The judging panel
included representatives from major multinational and UK companies across a
variety of industries, including construction, logistics, manufacturing,
retail and leisure. The panel agreed that ACE has outperformed its peers in
this vital area.
Clive Hassett, Director of Multinational Services at ACE, said:
“This accolade is testament to our continued commitment to raising the bar in
terms of standards of service for multinational clients, not just in the UK
but right across Europe and the entire global ACE network.
“Winning this award proves that our investment is paying dividends for our
clients and underlines the value of our unique infrastructure of Multinational
National Service Units (MSUs) and Client Service Executives who combine high
levels of service performance with wide knowledge of insurance regulations
Phil Sharpe, Chief Operating Officer, UK & Ireland, at ACE, said:
“We have made substantial investment in our multinational proposition in the
UK in recent years and measure our performance against a broad set of clearly
defined service standards, ranging from policy and certificate issuance to
funds transfer to captives.
“This unwavering commitment to service delivery is combined with investment in
market-leading technology and, in particular, ACE Worldview, a unique portal
that provides clients with real-time information on all aspects of their
multinational programme regardless of size or complexity.”
ACE designs and implements captive programmes with capabilities extending
across multiple classes of business and countries. Its offering ranges from
full or partial risk transfer to fully fronted programmes working with
clients' captives or ACE's internal rent-a-captive services.
The ACE Group is one of the world’s largest multiline property and casualty
insurers. With operations in 53 countries, ACE provides commercial and
personal property and casualty insurance, personal accident and supplemental
health insurance, reinsurance and life insurance to a diverse group of
clients. ACE Limited, the parent company of the ACE Group, is listed on the
New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500 index.
Visit www.acegroup.com/eu or www.acegroup.com/uk
Juliet Tilley, Communications Manager EMEA
Tel: +44 (0)20 7173 7793
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