CXPA Co-founder Jeanne Bliss Passes the Vice Chair Torch to Parrish Arturi of Fidelity Investments

  CXPA Co-founder Jeanne Bliss Passes the Vice Chair Torch to Parrish Arturi
  of Fidelity Investments

   Customer Experience Professionals Association Advances Its Upward Growth

Business Wire

WAKEFIELD, Mass. -- February 19, 2013

The Customer Experience Professionals Association (CXPA), the international
non-profit organization created to guide and enhance the growing field of
customer experience management, today announced the progression of Vice Chair
of the organization to Fidelity Investments' Parrish Arturi, effective January
29, 2013. He is replacing co-founder and initial Vice Chair Jeanne Bliss, who
is stepping down after two years of dedicated service to the CXPA. Bliss will
remain on the Board of Directors and active in the CXPA. Arturi has been
serving as a Director of the organization, and his new role was confirmed by a
vote of the full CXPA Board.

"This is a classic 'bad-news, good-news' announcement: after co-founding and
helping to get the CXPA to our current level, Jeanne has decided to step down
as Vice Chair in order to begin the progression of leadership within CXPA
members. Jeanne, the CXPA appreciates all that you have accomplished, and your
energy and contribution will be missed," said Bruce Temkin, CXPA co-founder
and Chair. "I look forward to Jeanne continuing to be an advocate and
supporter for the CXPA. The good news is that we are fortunate that Parrish
has agreed to serve as Vice Chair. The organization has reached a scale where
having a well-respected customer experience practitioner in this co-leadership
role will complement the organization's future evolution, and I look forward
to working with him."

"I am honored by the Board's confidence in my ability to do justice to this
important role, where I have a tough act to follow, given Jeanne's record of
accomplishment and stature in our profession," said Arturi. "The CXPA has
become a major institution in the field and I have experienced firsthand how
it has added value to our organization’s efforts. I’ve enjoyed my role on the
Board and am grateful for this opportunity to help drive the CXPA to even
greater heights."

Currently, Arturi is the Senior Vice President, Customer Experience for
Fidelity Personal and Workplace Investing (PWI), a unit of Fidelity
Investments. He leads the development and execution of the strategy, programs
and functions designed to drive customer loyalty and satisfaction in pursuit
of Fidelity’s vision of delivering the best customer experience in the
financial services industry. Prior to joining Fidelity, Arturi worked for
Wachovia, Signet Bank and CUC International.

"Bringing the CXPA to life with Bruce and earning this growth in our
membership has been a highlight of my career," said Bliss. "It is a supreme
honor to have contributed to building a valuable resource for my fellow
customer zealots, and I know Parrish and I hold a common commitment to
nurturing and adding value to this community. I plan to stay extremely active
in the CXPA! My thanks go to Bruce and all of our terrific sponsors and
members for sharing and enabling us to create this association and continue
its advancement."

The CXPA supports the professional development of its members and advances the
field by providing research and education, establishing standards, offering
networking and career opportunities, promoting the industry, and creating a
better understanding of the discipline of customer experience management. More
information about the CXPA’s membership structure, benefits, and dues can be
found at www.cxpa.org/join.

About the CXPA

The Customer Experience Professionals Association is a global, non-profit
organization dedicated to the advancement of customer experience management
best practices. It provides customer experience management professionals with
educational and networking opportunities to help them succeed, and facilitates
the industry-wide advancement of the discipline of customer experience
management. The CXPA’s members include individuals who develop, manage,
optimize, and envision how organizations interact with their customers. This
community includes customer experience practitioners within companies, vendors
who support customer experience efforts, and other stakeholders in the
industry.

Founded in April 2011, the CXPA has more than 70 Corporate Members and over
1,800 customer experience professionals in its community. CXPA Gold Sponsors
include Confirmit, ForeSee, SAP America, Inc., SAS, Vivisimo, and Vovici, a
Verint Systems Company. Achieve Global, Clarabridge, Inc., Corsential,
Interactive Intelligence, Mattersight Corporation, Medallia, ResponseTek and
TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org.

Customer Experience Professionals Association, CXPA, and the CXPA logo are
trademarks of the Customer Experience Professionals Association. All other
company names mentioned may be trademarks or registered trademarks of their
respective holders.

Contact:

CXPA
Judith Vanderkay, +1-781-876-6208
press@cxpa.org
 
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