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ComEd Mobile App Exceeds 1 Million Transactions Within First Year



      ComEd Mobile App Exceeds 1 Million Transactions Within First Year

Mobile options offer greater benefits to customers

PR Newswire

CHICAGO, Feb. 18, 2013

CHICAGO, Feb. 18, 2013 /PRNewswire/ -- ComEd's smart phone app has generated
more than 1 million mobile transactions in less than a year. Launched in April
2012, this app allows ComEd customers to conveniently report power outages and
manage their accounts from their smart phones. In addition, ComEd's other
mobile and social customer service tools are also gaining traction:

  o More than 59,000 downloads of ComEd's smart phone app
  o A record-setting 18.2 million transactions completed through ComEd's
    website and mobile-enabled site - the most in the company's history
  o More than 32,000 fans of Facebook.com/ComEd  
  o Nearly 4,800 followers of Twitter@ComEd

As the first utility to offer its customers the option of reporting an outage
through Facebook and one of the first utilities to deploy text messaging to
its customers, ComEd's customer service tools are at the forefront of mobile
technology in the energy industry. To date, more than 102,000 customers have
signed-up for ComEd's two-way text messaging service, where customers can text
OUT to 26633 (COMED) to report an outage and receive restoration information.

"We've significantly expanded our mobile customer service tools over the past
year, and we remain dedicated to offering greater value to our customers
through improved communications," said Val Jensen, senior vice president,
Customer Operations, ComEd. "These customer adoption milestones are a
testament to our commitment to using mobile technology to deliver better
customer experiences."  

ComEd's mobile solutions are part of the company's efforts to offer greater
value to its customers and continually meet their changing needs as demand
grows for increased mobile communication. As part of its suite of customer
service tools, ComEd also launched an interactive outage map on its website.
The color-coded map allows customers to easily find information on the
location and size of outages and get estimated power restoration times.

To download ComEd's free mobile app, customers can visit ComEd.com/app or
search "ComEd" in their smart phone application store. To sign up for two-way
texting, or to view the outage map, visit ComEd.com. Or, follow ComEd on
Facebook and Twitter.

Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon
Corporation (NYSE: EXC), the nation's leading competitive energy provider,
with approximately 6.6 million customers. ComEd provides service to
approximately 3.8 million customers across northern Illinois, or 70 percent of
the state's population.

SOURCE ComEd

Website: https://www.comed.com
Website: http://www.exeloncorp.com
Contact: ComEd Media Relations, +1-312-394-3500
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