Study ranks Georgia Power highest in South/large segment among business customers

   Study ranks Georgia Power highest in South/large segment among business

PR Newswire

ATLANTA, Feb. 15, 2013

ATLANTA, Feb. 15, 2013 /PRNewswire/ --A study by customer satisfaction
researcher J. D. Power and Associates has found business customers ranked
Georgia Power highest in the South region among large utilities in its 2013
Electric Utility Business Customer Satisfaction Study^SM released Feb. 13.

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"Our customers are at the center of everything we do," said Mike Hazelton,
Georgia Power's vice president of Marketing. "Continual improvement in our
performance year over year validates that focus on the customer," Hazelton
added. "Though we're pleased with these results and proud of the employees who
made them possible, we are committed to working even harder to deliver
exceptional customer service and value."

The study is based on interviews with representatives of more than 25,700 U.S.
businesses that spend at least $250 monthly on electricity. More than 90
utility brands, serving a total of more than 11.7 million business customers,
are included in the study. Overall customer satisfaction is measured by
examining six factors: power quality and reliability, billing and payment,
corporate citizenship, price, communications, and customer service.

Within each of the four geographic regions included in the study, utility
providers are classified into one of two segments: large (serving 85,000 or
more business customers), and midsize (serving between 25,000 and 84,999
business customers). Georgia Power is in the large segment.

Georgia Power is the largest subsidiary of Southern Company, one of the
nation's largest generators of electricity. The company is an investor-owned,
tax-paying utility with rates below the national average. Georgia Power serves
2.4 million customers in all but four of Georgia's 159 counties.

SOURCE Georgia Power

Contact: Media Relations: +1-404-506-7676 or 1-800-282-1696
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