Iberdrola USA Companies Among the Best in Utility Customer Satisfaction

   Iberdrola USA Companies Among the Best in Utility Customer Satisfaction

CMP earns top spot for second consecutive year in J.D. Power and Associates

PR Newswire

ROCHESTER, N.Y., Feb. 15, 2013

ROCHESTER, N.Y., Feb. 15, 2013 /PRNewswire/ --Three  Iberdrola USA owned
electric utilities companies received high marks for customer satisfaction in
the 2013 Electric Utility Business Customer Satisfaction Study^SM published by
J.D. Power and Associates. 

Central Maine Power (CMP) ranked first, and Rochester Gas and Electric (RG&E)
tied for fourth in business customer satisfaction among midsize electric
utilities in the east. New York State Electric and Gas (NYSEG) tied for fourth
among large electric utility companies in the east.

This is the second consecutive year Central Maine Power ranked first in the
business customer satisfaction study and the third time since 2009. CMP also
ranked first in J.D. Power and Associates residential customer satisfaction in
2012; their fourth time on top since 2008.

"Our people work hard every day to provide safe and reliable service to our
customers," said Bob Kump, president and CEO of Iberdrola USA. "That
commitment to excellence is woven into the fabric of our operating companies
and is born from our long histories of providing first-rate customer service
in the territories we serve. Our people are motivated and have a clear focus
on service, and we're always gratified when our customers recognize our

The J.D. Power and Associates 2013 Electric Utility Residential Customer
Satisfaction Study^SM was based on interviews with representatives of more
than 25,700 U.S. businesses that spend at least $250 monthly on electricity.
More than 90 utility brands serving more than 11.7 million business customers
were evaluated in the study. Overall customer satisfaction is measured by
examining six factors: power quality and reliability; billing and payment;
corporate citizenship; price; communications; and customer service.

About Iberdrola USA: Iberdrola USA, a subsidiary of global energy leader
Iberdrola, S.A., is an energy services and delivery company serving about 2.7
million customers throughout upstate New York and New England. For more
information about Iberdrola USA, visit www.iberdrolausa.com.

Follow us on Twitter: @IberdrolaUSA

SOURCE Iberdrola USA

Website: http://www.iberdrolausa.com
Contact: Dan Hucko, +1-585-724-8825, Daniel.Hucko@IberdrolaUSA.com
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