Teleperformance Recognized as a Leader in the 2012 Magic Quadrant for Customer Management Contact Center BPO, Worldwide

  Teleperformance Recognized as a Leader in the 2012 Magic Quadrant for
  Customer Management Contact Center BPO, Worldwide

Business Wire

PARIS -- February 14, 2013

Regulatory News :

Teleperformance (Paris:RCF), the largest global provider of customer
experience management outsourced services, announced today it has been
recognized as a leader by Gartner, Inc. a world renowned independent industry
analyst firm, in its 2012 Magic Quadrant report on Customer Management (CM)
Contact Center BPO, Worldwide services - released recently by TJ Singh and
Johan Jacobs.

The Magic Quadrant graphic and complete report is provided by courtesy of
Teleperformance under authorized Gartner license and may be accessed through
this link :

Daniel Julien, Chairman and CEO of Teleperformance, commented: “As the global
industry leader, we remain both proud and sincerely humbled by the frequent
recognition we receive based directly on tangible performance. This
recognition reflects the quality of work we do and the results we achieve for
our clients including the largest enterprises in all major industries who
count on us around the world. We thank Gartner for again recognizing
Teleperformance as a leader in this important research and I would encourage
everyone to read the full report. Finally, I thank all of our great
Teleperformance people everywhere - your performance and commitment is what
makes us not just the biggest global partner in our field, but the very best
partner for the most successful brands on the planet.”


Gartner, a world renowned independent industry analyst firm, assessed 18
globally recognized companies including Teleperformance, using 15 evaluation
criteria to measure each provider’s ability to execute and completeness of
vision. The study description is summarized as follows: Gartner's Magic
Quadrant for CM contact center business process outsourcing services evaluates
a vibrant provider landscape. Sourcing managers need to know that the
providers are fast changing due to evolving technology and customer needs in
an uncertain economic climate.

According to Gartner, leaders demonstrate market-defining vision and the
ability to execute against that vision through CM contact center BPO services,
a superior market share (among the top 10 providers in regions where they
compete), and solid references for CM contact center BPO services, worldwide,
including a cross section of vertical industries. Leaders also have superior
investments in innovative CM contact center BPO service offerings,
business/pricing models and service delivery models. They have a superior
understanding of client needs and of current market conditions, and they are
actively building competencies to sustain their leadership position in the CM
contact center BPO market across multiple regions. The CM contact center BPO
service providers in this Leaders quadrant generally also have strong global
and regional service delivery operations and deep technology to leverage, and
they deliver above-average customer experience.

Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select only
those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner's research organization and should not be construed
as statements of fact. Gartner disclaims all warranties, expressed or implied,
with respect to this research, including any warranties of merchantability or
fitness for a particular purpose.


Teleperformance, the world’s leading provider of outsourced CRM and contact
center services, serves companies around the world with customer acquisition,
customer care, technical support and debt collection programs. In 2011, it
reported consolidated revenue of €2,126 million ($2,955 million, based on €1 =

The Group operates about 98,000 computerized workstations, with more than
130,000 full-time equivalent employees across 250 contact centers in 49
countries. It manages programs in more than 66 languages and dialects on
behalf of major international companies operating in a wide variety of

Teleperformance shares are traded on the NYSE Euronext Paris market,
Compartment A, and are eligible for the deferred settlement service. They are
included in the following indices: SBF 120, STOXX 600 and France CAC Mid &
Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP


QUY NGUYEN-NGOC, Investor Relations Director
Tél : + 33 1 53 83 59 87
MARK PFEIFFER, Executive Vice President
+1 801 2575811
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