(The following press release from Toyota was received by e-mail and was
reformatted. The sender verified the statement.)
TOYOTA RESOLVES U.S. STATE ATTORNEYS GENERAL INQUIRY, COMMITS TO EXTEND AND
EXPAND “CUSTOMER-FIRST” INITIATIVES
NEW YORK, NY February 14, 2013 – Toyota Motor North America announced today
that it has reached a settlement agreement with the Attorneys General of 29
states and one U.S. territory to resolve issues related to recalls conducted by
the company from 2005 to 2010.
In response, Christopher P. Reynolds, group vice president and general counsel,
Toyota Motor Sales, U.S.A, and chief legal officer, Toyota Motor North America,
“Resolving this inquiry is another step we are taking to turn the page on
legacy issues from Toyota’s past recalls in a way that benefits our customers.
Immediately after this inquiry was launched in 2010, Toyota began cooperating
fully with the Attorneys General and implementing ‘customer-first’ initiatives
to address their concerns and those of our customers. Today, we are pleased to
have reached a cooperative agreement that reflects the commitment of Toyota’s
37,000 North American team members to put customers first in everything we do.”
In the agreement, Toyota has committed to take steps to make vehicle
information more easily accessible to consumers to help them operate their
vehicles safely and make more informed choices. Toyota also agreed to continue
other customer-focused initiatives, including its rapid-response service teams,
its expanded network of product quality field offices across the U.S., and a
range of customer care amenities for owners of vehicles subject to certain
As part of this settlement, which the company announced the TMC Board had
approved in December 2012, Toyota will pay $29 million, to be divided among the
states and the territory participating in the agreement.
Toyota Motor Sales, U.S.A., Inc. Media Line (310) 468-5297
Toyota (NYSE:TM) established operations in North America in 1957 and currently
operates 14 manufacturing plants. There are more than 1,800 Toyota, Lexus and
Scion dealerships in North America, which sold over 1.8 million vehicles in
2011. Toyota directly employs more than 37,000 in North America and its
investment here is currently valued at more than $23 billion, including sales
and manufacturing operations, research and development, financial services and
design. Toyota's annual purchasing of parts, materials, goods and services from
North American suppliers totals nearly $25 billion. Toyota currently produces
12 vehicles in North America, including the Avalon, Camry, Corolla, Highlander,
Matrix, RAV4, Sienna, Sequoia, Tacoma, Tundra, Venza and the Lexus RX 350. For
more information about Toyota, visit www.toyota.com<http://www.toyota.com/>.
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