The Conference Board Hosts "How Digital Is Changing The Customer Experience" Conference

 The Conference Board Hosts "How Digital Is Changing The Customer Experience"

Top Executives from American Express, Pitney Bowes, Ritz-Carlton, WebMD and
Verizon Share Best Practices at March 21-22 Conference

PR Newswire

NEW YORK, Feb. 14, 2013

NEW YORK, Feb. 14, 2013 /PRNewswire/ --On March 21-22, 2013, The Conference
Board (, the leading global, independent business
membership and research association, will gather together C-suite executives
from world class companies for its annual "Customer Experience Leadership"
conference in the Westin New York at Grand Central hotel.

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Offering a glimpse at the value of the Conference Board and what is expected
this year, two of the scheduled speakers, Kathleen Gowin, Account General
Manager for Pitney Bowes Financial Solutions and Mary Ann Fitzmaurice Reilly,
Senior Vice President, Customer Marketing & Engagement for American Express
OPEN, share their thoughts.

"The digital landscape is changing quite dramatically and social media is
changing quite drastically," said Gowin. "Financial institutions are trying to
find that match and balance between providing enough content...yet not
violating the personal privacy of the individual."

"My goal is to hopefully inspire other leaders and businesses based on what
I've learned along the way and some of the successes we've had." said
Fitzmaurice Reilly.

This year's theme, 'How Digital is Changing the Customer Experience,' will
focus on how newly emerging technologies have altered the customer experience
and senior executives will share ways in which these will enable companies to
offer a more customized culture for their clientele.

Speakers include:

  oCavan Redmond, Chief Executive Officer, WebMD
  oLisa Holladay, Vice President, Brand Management and Guest Experience, The
    Ritz-Carlton Hotel Company, L.L.C.
  oLior Arussy, Chief Executive Officer, Strativity Group, Author,
    Exceptionalize It!
  oJohn Bianchi, Vice President of National Customer Service, Verizon
  oSimon Bradley, Vice President Marketing North America, Virgin Atlantic
  oJohn Carroll III, Global Head of Clients, Ipsos Loyalty
  oWerner Domittner, Former Senior Vice President, Global Customer Marketing,
  oKathleen Gowin, Account General Manager, Pitney Bowes Financial Solutions
  oLaura Kane, Vice President Corporate Communications, Aflac
  oJeffrey Katz, Chief Executive Officer, Wize Commerce, Founding Chief
    Executive Officer, Orbitz, Former Chief Executive Officer, Leapfrog,
    Former Chief Executive Officer, Swissair
  oBob Lord, Chief Executive Officer, Razorfish, Author, Converge:
    Transforming Business at the Intersection of Marketing and Technology
  oGary Magenta, Senior Vice President Client Solutions, Root Inc.
  oPat McParland, Vice President of Corporate and Channel Marketing, Dun &
  oIra Neimark, Former Chief Executive Officer, Bergdorf Goodman
  oStewart Pearson, Chief Client Officer, Wunderman
  oMatthias Preschern, Vice President, Global Business Services Marketing,
  oMary Ann Fitzmaurice Reilly, Senior Vice President, Customer Marketing &
    Engagement, American Express OPEN
  oHeather Schultz, Vice President, Senn Delaney, former Chief Executive
    Officer, Tom Peters Group
  oChris Zane, Founder and Chief Executive Officer, World Famous Zane's

The Conference Board is experienced in providing high-level conferences which
allow industry leaders to learn more about today's critical issues, prepare
for tomorrow's challenges, and network with business leaders to make the
correct strategic decisions in their daily affairs.

To learn more about the prominent line-up of speakers and to register, please
visit Mention code DF1 when registering and get an
exclusive $500 discount.

Related Links

About The Conference Board
The Conference Board is a global, independent business membership and research
association working in the public interest. Our mission is unique: To provide
the world's leading organizations with the practical knowledge they need to
improve their performance and better serve society. The Conference Board is a
non-advocacy, not-for-profit entity holding 501 (c) (3) tax-exempt status in
the United States.

SOURCE The Conference Board

Contact: Mikaela Liboro, MWW Group, +1-213-402-1435,
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