The Key To Your Customers’ Heart; Six Ways to Say I Love You
Learn from the TeleTech Inaugural CExpress Newsletter on How to Build Lasting
DENVER -- February 14, 2013
It’s Valentine’s Day and love is in the air. Instead of greeting cards, your
customers share online reviews and tweets expressing affection for your brand.
These love letters are proof that your customers will be returning to do
business with you again and again.
Of course, not every heart is full this Valentine’s Day. The first edition of
TeleTech’s CExpress newsletter contains six examples of how brands can tell
their customers: Be Mine. As with all relationships, building a connection
with your customer takes dedication and work. But earning your customers’ love
is worth it and will impact your bottom line.
The February newsletter contains the latest customer experience strategies and
resources presented in six different cases:
1. How to strengthen brand love and prevail over naysayers in “How Deep is
Your Customer Love?”
2. Brands can succeed by falling in love with and solving customers’ problems
3. Customers’ love/hate relationships with automated phone systems
4. Couples aren’t the only ones engaged: Know your customer engagement
5. Follow the recipe for customer love
6. How do you show your customers you love them?
The CExpress newsletter is published 12 times a year and is designed to
inspire customer experience excellence. Each issue contains the best
customer-centric thought-leadership and in-depth research articles. Sign up to
have the publication delivered right to your inbox.
For 30 years, TeleTech (NASDAQ: TTEC) and its subsidiaries have helped the
world’s most successful companies design, enable, manage and grow customer
value through the delivery of superior customer experiences across the
customer lifecycle. As the go-to partner for the Global 1000, the TeleTech
group of companies delivers technology-enabled solutions that maximize
revenue, transform customer experiences and optimize business processes. From
strategic consulting to operational execution, our more than 41,000 employees
drive success for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail industries.
Through the TeleTech Community Foundation, the company leverages its
innovative leadership to ensure that students in underserved communities
around the globe have access to the tools and support they need to maximize
their educational outcomes. For additional information, please visit
Karen Breen, 303-397-8592
Jeanna Blatt, 303-397-8507
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