PSE&G Warns Customers About Payment Scam
Hispanic customers again targeted
NEWARK, N.J., Feb. 13, 2013
NEWARK, N.J., Feb. 13, 2013 /PRNewswire/ -- PSE&G is alerting its customers
not to be defrauded by a scam in which individuals misrepresenting themselves
as PSE&G employees threaten to turn off electric and gas service if payment is
not made to them that day.
The scam, which has been reported across the country, involves payments using
Green Dot MoneyPaks and seems to be targeting Hispanic neighborhoods in
PSE&G's service territory. As noted on the MoneyPak packaging and on the
company's Web site (www.moneypak.com), to protect themselves from fraud,
consumers should treat the MoneyPak like cash and only use the MoneyPak number
with businesses on their approved partner list.
"We take very seriously any attempt to defraud our customers," said Joseph A.
Forline, vice president of customer solutions for PSE&G. "We are working
closely with law enforcement to investigate these scams. In the meantime, we
ask our customers to be wary of callers who demand immediate payment and
threaten service termination. When in doubt, hang up and call PSE&G directly
at the phone number listed on your bill."
PSE&G alerted the public to a similar scam in January 2012. Reports indicate
that this scam is again targeting Hispanic customers, but this time not
Here is how the scam works:
oA Spanish- or English-speaking individual pretending to be a PSE&G
employee calls customers saying their service would be disconnected if
they do not make a payment using a prepaid debit card. In some cases, the
call is prerecorded.
oCustomers are told to purchase a Green Dot MoneyPak at a pharmacy or
convenience store, use cash to put money onto the card, and then provide
the number on the card to the person who called them.
oCustomers are advised that if they do not immediately call back and
provide the MoneyPak information, their service will be turned off that
oTypically, after the customer provides that MoneyPak number, the scammer
transfers the funds to a prepaid card, and cashes it in at an ATM.
What to do if you get a call
When PSE&G makes an outbound phone call to customers, customer-specific
information is shared with the customer. That information includes the account
name, address, number and current balance. If customers do not receive this
correct information, they likely are not speaking with a PSE&G representative.
If customers feel uncomfortable and they know they have an outstanding balance
that needs to be resolved, they should hang up and call PSE&G directly at
1-800-436-7734 or visit a local PSE&G Customer Service Center. Service Centers
are open Monday through Friday, 8:00 AM to 4:00 PM with locations listed on
customer bills and online at: http://www.pseg.com/centers
Any customer who has doubts about the legitimacy of any call from PSE&G,
especially one in which payment is requested, should call the utility
PSE&G is working with law enforcement to investigate the matter and is also
reaching out to its contacts at local community service agencies asking them
to spread the word to their clients.
Public Service Electric and Gas Company (PSE&G) is New Jersey's oldest and
largest regulated gas and electric delivery utility, serving nearly
three-quarters of the state's population. PSE&G is the winner of the
ReliabilityOne Award for superior electric system reliability. PSE&G is a
subsidiary of Public Service Enterprise Group Incorporated (PSEG) (NYSE: PEG),
a diversified energy company (www.pseg.com).
Want to know what's new at PSEG? Go to www.pseg.com/getnews and sign up to
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SOURCE Public Service Electric & Gas Company (PSE&G)
Contact: Media: Kristine Snodgrass, +1-973-430-7734, Customers & others:
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