BMC Software Delivers Best Application Performance Management Experience in the Industry

  BMC Software Delivers Best Application Performance Management Experience in
  the Industry

BMC releases SaaS-based, end-user-focused APM solution with Akamai integration

Business Wire

HOUSTON -- February 12, 2013

BMC Software (NASDAQ: BMC) today introduced the most comprehensive Application
Performance Management (APM) SaaS offering in the industry.

The new offering delivers enterprise-grade APM capabilities as a service,
providing quick time to value and making APM available to every enterprise
that cares about application performance. The solution is the first to
integrate deep end-user experience monitoring and server-side, backend
monitoring into the same management console with a SaaS delivery model. The
result provides enterprises with a complete picture of application performance
as seen by end users in real-time.

The new solution also delivers advanced integration with the Akamai
Intelligent Platform, providing customers with extensive insight into
application performance as seen by end users, even when portions of an
application are being delivered using Akamai’s technology.

“As a SaaS vendor ourselves, we really need to be able to see what our users
are seeing. Before BMC APM, we had to do a lot of guesswork,” said Q. Wade
Billings, Sr. Manager of SaaS Hosting Operations at AtTask. ”By bringing BMC
APM into our environment we now have visibility into what the application is
doing from an end-user perspective so we know before they do when there are
issues arising.”

BMC pioneered an approach to APM that allows IT staff to monitor the actual
experience of each end user. Today’s web-scale applications are much more
complex, however, and often use performance optimization technologies such as
content delivery networks and caching to improve the end user experience.

BMC’s new release provides integration with Akamai’s network, providing IT
staff insight into the total end-user experience, whatever the source of the
content. In addition to detecting outages and slow performance, BMC APM can
help IT staff identify the best Akamai caching and acceleration strategy,
improving performance even further.

“BMC’s APM as a Service offering provides a very robust, end-user centric
solution for companies to gain complete performance visibility for
applications deployed in the public, private, and hybrid cloud environments,”
said Tim Knudsen, Sr. Director of Business Development, Akamai Technologies.
"Akamai and BMC worked closely to integrate with BMC's offering to provide
customers with unprecedented visibility into web application performance as
seen by real end users, wherever they are in the world, however they connect."

BMC’s APM-as-a-Service offering provides newly architected, cloud-optimized
application diagnostics capabilities that help users diagnose application
performance problems quickly and easily. The new diagnostics can pinpoint
application delays down to an individual line of code on applications. Built
to run in complex, hybrid cloud environments, the new diagnostics capabilities
are firewall friendly and have a low server footprint, reducing server CPU
requirements by more than half compared to traditional solutions.

“Today's mission critical applications are being developed, deployed and
updated faster than ever before and are being accessed by an increasingly
diverse array of end user devices and user interfaces,” said Mary Johnston
Turner, research vice president, Enterprise Systems Management Software IDC.
“Maintaining expected end user application service levels requires real-time
end-to-end visibility and root cause analysis across complex networks,
infrastructure, middleware, and applications located both on premises and in
the cloud. To keep end users productive and make sure their business stays
competitive, IT teams need cost effective end user oriented application
performance management tools that can be rapidly deployed and quickly deliver
in-depth monitoring and actionable analysis for both development and IT
operations teams.”

BMC’s APM-as-a-Service solution combines BMC End User Experience Management as
a Service, BMC Application Diagnostics as a Service, and information delivered
from the Akamai Intelligent Platform to provide end-to-end performance
monitoring. This new solution delivers a number of important benefits:

  *Quick time to value with flexible, non-intrusive deployment options for
    cloud, SaaS and on-premises environments
  *Ease of use, with a single, integrated console for end-to-end application
    performance management
  *Convenient management of end-user performance, regardless of where users
    are, what path the network traffic takes, or where the application is

“The fact is, when IT isn’t working for end users, it isn’t working at all,”
said Ali Hedayati, BMC vice president and general manager for Application
Management. “With our user-centric approach to application performance
management, companies can be sure that their customers, their employees and
their business partners are all getting the maximum leverage from their IT

More information about BMC’s broad portfolio of application management
solutions is available at the BMC Application Management community, which
provides a portal for support, education and tips.

The BMC APM-as-a-Service solution is immediately available. For more
information, please:

  *Watch the Google Hangout
  *Watch the APMaaS overview video
  *Watch the AtTask customer testimonial
  *Visit theOn the Mark blog
  *Follow @BMCSoftware on Twitter
  *Become a fan of BMC on Facebook

Business runs better when IT runs at its best.

Business runs better when IT runs at its best. Tens of thousands of IT
organizations around the world -- from small and mid-market businesses to the
Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business
services and applications across distributed, mainframe, virtual and cloud
environments. BMC helps customers cut costs, reduce risk and achieve business
objectives with the broadest choice of IT management solutions, including
industry-leading Business Service Management and Cloud Management offerings.
For the four fiscal quarters ended December 31, 2012, BMC revenue was
approximately $2.2 billion.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of
BMC Software, Inc., are registered with the U.S. Patent and Trademark Office,
and may be registered or pending registration in other countries. All other
BMC trademarks, service marks, and logos may be registered or pending
registration in the U.S. or in other countries. All other trademarks or
registered trademarks are the property of their respective owners. © Copyright
2013 BMC Software, Inc.


BMC Software
Ann Duhon, +1-713-918-3201
The Dialog Lab
Jen Cadmus, +1-512-934-8350
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