Yardi Systems Deploys Unified IP Business Communications Software from Interactive Intelligence

  Yardi Systems Deploys Unified IP Business Communications Software from
  Interactive Intelligence

Property management software company improves customer service as a result of
                          new multichannel features

Business Wire

INDIANAPOLIS & SANTA BARBARA, Calif. -- February 12, 2013

Yardi Systems, a provider of property management software and services, has
deployed unified IP business communications software from Interactive
Intelligence Group Inc. (Nasdaq: ININ).

Yardi deployed the Interactive Intelligence all-in-one IP communications
software suite, Customer Interaction Center^™ (CIC), to support its four
distributed contact centers in Irving, Texas; Colorado Springs, Colo.;
Cleveland, Ohio; and Cluj-Napoca, Romania.

“CIC has given us the sophisticated workflow and skills-based routing tools we
need to easily and reliably manage an unlimited number of multichannel
interactions daily,” said David Felton, call center operations manager for
Yardi. “We’ve used CIC to create numerous business rules to effectively manage
interactions across our diverse client base, which ranges from commercial and
multifamily, to military and university properties. It’s like we’re managing
100 different call centers, yet CIC makes it simple and ensures that our costs
are predictable.”

Yardi has also benefited from CIC’s reporting features. “CIC’s comprehensive
reporting has enabled our supervisors to drill down into activity by work
group and client,” Felton said. “The CIC dashboard enables them to see
real-time service levels at a glance. They can also use CIC’s custom controls
to set alerts when service levels fall below pre-set minimums.”

Yardi selected CIC over competing systems based on its single-platform,
all-in-one architecture. “CIC’s streamlined architecture meant we could get it
up and running fast and it met all our functionality needs -- from workforce
optimization to multichannel interaction management,” Felton said.

Yardi selected CIC based on the recommendation of Interactive Intelligence
reseller, Adapt Telephony Services. “We appreciated Adapt’s objective
assessment of the competing systems,” Felton said. “They set realistic
expectations rather than overpromising to win the business. Adapt was also
organized and thorough during deployment, which ensured we stayed on
schedule.”

About Yardi Systems
For 30 years Yardi Systems has been committed to the design, development and
support of software for real estate investment management and property
management. With the Yardi Multifamily Suite^™, Yardi Commercial Suite^™,
Yardi Investment Suite^™ and Yardi Orion^™ for SharePoint^®, the Yardi
Voyager^™ platform is a complete business real estate management solution. It
includes operations, accounting and ancillary processes and services with
portfolio-wide business intelligence and platform-wide mobility. Yardi is
headquartered in Santa Barbara, Calif., and serves clients worldwide from
offices in North America, Asia, Australia, Europe and the Middle East. For
more information about Yardi, visit www.yardi.com.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center, unified communications, and business process automation
software and services. The company’s unified IP business communications
solutions, which can be deployed on-premises or via the cloud, are ideal for
industries such as financial services, insurance, outsourcers, collections,
and utilities. Interactive Intelligence was founded in 1994 and has more than
5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best
Small Companies in America and Software Magazine’s 2012 Top 500 Global
Software and Service Providers. It employs approximately 1,400 people and is
headquartered in Indianapolis. The company has offices throughout North
America, Latin America, Europe, Middle East, Africa and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com;
on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.

ININ-G

Contact:

Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications
christine.holley@inin.com
or
Yardi Systems
Joel Nelson, +1 805-699-2040, ext. 1255
Publicist
joel.nelson@yardi.com
 
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