eGain Positioned in the "Leaders" Quadrant of the Magic Quadrant for CRM Web Customer Service Applications

eGain Positioned in the "Leaders" Quadrant of the Magic Quadrant for CRM Web 
Customer Service Applications 
Evaluation Based on Completeness of Vision and Ability to Execute 
SUNNYVALE, CA -- (Marketwire) -- 02/11/13 --   eGain (NASDAQ: EGAN),
the leading cloud provider of multichannel customer engagement
solutions, today announced that it has been positioned by Gartner,
Inc. in the "Leaders" quadrant of the 2013 "Magic Quadrant for CRM
Web Customer Service Applications."  
Johan Jacobs, Research Director at Gartner and author of the report,
writes, "Leaders demonstrate market-defining vision and the ability
to execute against that vision through products, services,
demonstrable sales figures and solid new references for multiple
geographies and vertical industries. Clients report that these
vendors deliver a high level of value and return on their
commitment." He adds, "The development team has a clear vision of the
implications of business rules and the impact of Web customer service
on customer service requirements. A characteristic of a Leader is
that clients look to the vendor for clues as to how to innovate in
customer service. When asked, their clients reply that this product
has affected the organization's competitive position in their markets
and helped lower costs. Leaders provide functionally diverse and rich
Web customer service suites in which a knowledgebase solution is part
of the integrated offering and can be deployed and supported
globally, and have at least six of the eight Web customer service
framework components supported as an OEM solution." 
"We are delighted to be in the Leaders quadrant," said Ashu Roy,
eGain CEO. "We are very excited at the prospect of powering even more
innovative and ambitious online customer engagement strategies."  
eGain offers a comprehensive solution for multichannel customer
engagement. Modular applications, built on a common platform, enable
businesses to orchestrate delightful customer journeys across web,
social, and phone channels. To view a sample journey that eGain
enables, visit 
About the Magic Quadrant
 Gartner does not endorse any vendor,
product or service depicted in its research publications, and does
not advise technology users to select only those vendors wi
th the
highest ratings. Gartner research publications consist of the
opinions of Gartner's research organization and should not be
construed as statements of fact. Gartner disclaims all warranties,
expressed or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular purpose 
About eGain
 eGain (NASDAQ: EGAN) is a leading provider of cloud
customer engagement solutions. Trusted by leading brands, eGain
solutions help design and deliver smart, connected customer journeys
across social, mobile, web, and contact centers. 
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit or call the company's offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). 
eGain, the eGain logo, and all other eGain product names and slogans
are trademarks or registered trademarks of eGain Corp. in the United
States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks
of the respective companies. 
eGain media contact
Maya Pattison
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