Innovative Cloud Computing and IT Support Services Provider Launches Global 24x7 Virtual Service Desk Solution With AltiGen's

Innovative Cloud Computing and IT Support Services Provider Launches Global 
24x7 Virtual Service Desk Solution With AltiGen's MaxACD for
Lync 
Advanced Contact Center Functionality Added to Microsoft Lync Unified
to Deliver Enterprise-Quality Support Services 
SAN JOSE, CA -- (Marketwire) -- 02/11/13 --  AltiGen Communications,
Inc. (OTCQX: ATGN), the leading provider of integrated
Microsoft-based Unified Communications solutions, today announced
that Auxilion (www.auxilion.com) has deployed AltiGen's MaxACD
contact center solution for Microsoft Lync. Auxilion is an innovative
virtual support services provider that uses Microsoft cloud
technology and a virtual workforce to deliver affordable,
enterprise-quality business outsourcing solutions in the areas of IT
support services, customer support and project support. 
Auxilion recently replaced its aging Nortel Meridian phone system
with Microsoft Lync, which provides a complete unified communications
solution encompassing voice, video, IM, conferencing and desktop
sharing. In addition, Auxilion needed a turn-key Microsoft certified
contact center solution that included advanced call routing, agent
monitoring/management, call recording and reporting for its virtual
support services. 
"As a global innovator in cloud-based IT support services built on
Microsoft technology, the use of Microsoft Lync as our primary
Unified Communications solution made absolute sense," said Graham
Quinn, CTO at Auxilion. "In order for Auxilion to ensure the best
level of service for our clients, we deployed AltiGen's
state-of-the-art MaxACD contact center for Lync after evaluating a
number of other contact center solutions. We needed a solution that
was cost-effective, easy-to-use and manage, and future proof,
allowing us to expand the system as needed according to our growth
plans. AltiGen was the only solution that met all of our
requirements." 
Powered by AltiGen MaxACD, Auxilion's Virtual Service Desk is able to
utilize advanced features like skills based routing and priority
queuing to deliver best-in-class customer service and support.
Skills-based routing allows callers to be identified and connected to
the agent best qualified to provide support across Auxilion's virtual
service center, and priority queuing allows Aux
ilion to offer
different levels of support to different customer segments.  
"Auxilion's Virtual Service Desk is innovative and unique," said Paul
Fullman, AltiGen Vice President for EMEA. "We are delighted that
MaxACD fits perfectly in Auxilion's Microsoft cloud architecture to
allow the company to optimize its virtual workforce." 
About AltiGen Communications 
 AltiGen Communications, Inc. (OTCQX:
ATGN) is a leading provider of 100% Microsoft-based VoIP business
phone systems and Unified Communications solutions. Having more than
10,000 customers around the world, AltiGen solutions are designed for
high reliability, ease of use, seamless integration to Microsoft
infrastructure technologies, and are built on a scalable, open
standards platform. AltiGen's worldwide headquarters is in Silicon
Valley, California, with international operations based in Shanghai,
China. Local sales, service and support are provided by AltiGen's
worldwide network of over 300 certified partners. For more
information, call 1-888-ALTIGEN or visit the web site at
www.altigen.com. 
Safe Harbor Statement
 This press release contains forward-looking
statements within the meaning of Section 21E of the Securities
Exchange Act of 1934, including, without limitation, statements
regarding the continued effectiveness of our MaxACD Contact Center
integrating with the Lync client, which allows utilization of
advanced features like skills based routing and priority queuing to
deliver best-in-class customer service and support as well as
skills-based routing allows callers to be identified and connected to
the agent best qualified to provide support. The forward-looking
statements contained in this press release are also subject to
unknown risks and uncertainties, including but not limited to, risks
related to AltiGen's limited operating history. For a more detailed
description of AltiGen's performance, please refer to AltiGen's
audited Annual Report filed with the OTCQX over-the-counter market
for the fiscal year ended September 30, 2012. Since these statements
involve risks and uncertainties and are subject to change at any
time, the Company's actual results could differ materially from
expected results. Forward-looking statements speak only as of the
date the statement was made. The Company does not undertake any
obligation to update any forward-looking statements. 
Company Contact:
David Tang 
Vice President - Cloud Communication Solutions 
AltiGen Communications, Inc. 
Phone: 408.597.9175 
www.altigen.com 
 
 
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