ADP Dealer Services Continues to Gain Traction With Single Service Workflow
Tool, ADP ServiceEdge(SM)
Innovating the Service Process for Dealerships and Their Customers
HOFFMAN ESTATES, IL -- (Marketwire) -- 02/09/13 -- ADP Dealer
Services (NASDAQ: ADP), a leading provider of computing solutions for
vehicle dealers and manufacturers, today announced that ADP
ServiceEdge has quickly gained popularity throughout the industry
since its launch in July 2012, changing the way dealerships approach
their Service Retail Workflow. With a single service workflow tool
integrating multiple dealership departments, dealers are saving time,
increasing productivity and keeping their customers satisfied.
"ADP ServiceEdge is such a smooth and efficient process, I can now
look my customers in the eye rather than stare at a computer screen,"
says Diane Barry, Service Manager of Flemington Subaru and new ADP
ServiceEdge user. "ADP ServiceEdge has simplified the daily routine
for our advisors, allowing them to spend more time with customers and
technicians, so we can thoroughly address the customers' concerns."
ADP ServiceEdge empowers the customer to begin the service process
anywhere -- in the dealership, at home, or on a mobile device. It
helps dealers focus on -- and increase -- "customer pay" service
revenue, outside of standard warranty work. ADP ServiceEdge combines
appointment setting, lane write-ups, and lift inspections as well as
integrates with the ADP Drive Dealer Management System.
"Gone are the days of relying on one vendor for appointments, another
for reception, and yet another for mobile walkarounds and technician
inspections," says Bob Karp, SVP of North American Field Operations
and Sales for ADP Dealer Services. "Now, dealerships can use a single
workflow, where each piece talks to each other. Appointments and
repair orders can be created in less time, helping our clients be
Dealer Services is gaining positive reception and traction, and has
already sold ADP ServiceEdge into nearly 500 client sites in the U.S.
since its launch.
ADP, Inc. (NASDAQ: ADP), with more than $10 billion in revenues and
approximately 600,000 clients, is one of the world's largest
providers of business outsourcing solutions. Leveraging over 60 years
of experience, ADP offers a wide range of human resource, payroll,
tax and benefits administration solutions from a single source. ADP's
easy-to-use solutions for employers provide superior value to
companies of all types and sizes. ADP is also a leading provider of
integrated computing solutions to auto, truck, motorcycle, marine,
recreational vehicle, and heavy equipment dealers throughout the
world. For more information about ADP or to contact a local ADP sales
office, reach us at 1.800.225.5237 or visit the company's website at
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ADP Dealer Services, Inc.
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