Met-Ed, Penelec and West Penn Power Apps Can Be Used to Report Service
Interruptions Caused By Nor'easter
READING, Pa., Feb. 8, 2013
READING, Pa., Feb. 8, 2013 /PRNewswire/ --If the wet, heavy snow and strong
winds from the nor'easter cause power interruptions, mobile optimized websites
and new mobile apps for Metropolitan Edison (Met-Ed), Pennsylvania Electric
Company (Penelec) and West Penn Power can be used by customers to report their
outages and learn about the companies' overall restoration efforts.
The free app is available for Apple^® iPhone^® and Android^™ smartphones.
Met-Ed, Penelec and West Penn Power customers can use the keyword
"FirstEnergy" to locate the apps in the online store. A new mobile website is
also available to customers who use a smartphone to visit www.met-ed.com,
www.penelec.com, and www.west-penn-power.com.
Features of the websites and apps include:
oA simple power outage reporting process and access to the company's 24/7
Power Center outage maps;
oA click-to-call feature to reach customer service and links to the
company's social media sites;
oOne-click access to the full company website from each page of the mobile
Even if a customer's home is without power as a result of severe weather,
mobile phones can be charged with a car charger. By using a smartphone,
customers will continue to have online access until Met-Ed, Penelec and West
Penn Power are able to restore electric service.
In addition to the mobile app, Met-Ed, Penelec and West Penn Power customers
can find the latest outage information via Twitter: @Penelec, @Met_Ed and
In a large-scale weather event such as the nor'easter, Met-Ed, Penelec and
West Penn Power encourage customers to plan ahead for the possibility of
electric service interruptions by following these tips:
Safety Tips During Outages
oCustomers who are without power are encouraged to call 1-888-LIGHTSS
(1-888-544-4877) to report the outage.
oKeep flashlights and fresh batteries in the home. Avoid using candles,
especially around children and pets.
oIf you have a water well and pump, keep an emergency supply of bottled
water and/or fill your bathtub with fresh water.
oMake sure you have a portable radio so you can stay tuned to your local
radio station for updates on our progress to restore power.
oStock an emergency supply of convenience foods that do not require
oHave a hard-wired telephone or a charged cell phone handy in the event you
need to report your electricity is out.
oGather extra blankets or a sleeping bag for each person.
oDo not use gas stoves, kerosene heaters or other open-flame appliances as
heat sources - they can cause deadly carbon monoxide gas to build up in
oCustomers should immediately report downed wires to their utility or local
police or fire department. Customers should never go near a downed power
line, even if they think it's no longer carrying electricity.
oDon't try to remove trees or tree limbs from power lines. Wait for
utility crews to arrive.
oEmergency power generators offer an option for customers needing or
wanting uninterrupted service. However, to ensure the safety of the
home's occupants as well as that of utility company employees who may be
working on power lines in the area, the proper generator should be
selected and installed by a qualified electrician. When operating a
generator, the power coming into the home should always be disconnected.
Otherwise, power from the generator could be sent back onto the utility
lines, creating a hazardous situation for utility workers.
FirstEnergy (NYSE: FE)is a diversified energy company dedicated to safety,
reliability and operational excellence. Its 10 electric distribution
companies – including Met-Ed, Penelec and West Penn Power – form one of the
nation's largest investor-owned electric systems, serving customers in
Maryland, Ohio, Pennsylvania, New Jersey, New York and West Virginia. Its
generation subsidiaries control more than 20,000 megawatts of capacity from a
diversified mix of scrubbed coal, non-emitting nuclear, natural gas, hydro,
pumped-storage hydro and other renewables. Follow FirstEnergy on Twitter
Contact: News Media, Scott Surgeoner - Met-Ed/Penelec, +1-610-921-6785, Todd
Meyers - West Penn Power, 1-888-233-3583
Press spacebar to pause and continue. Press esc to stop.