Jersey Central Power & Light App Can Be Used to Report Service Interruptions Caused By Nor'easter

 Jersey Central Power & Light App Can Be Used to Report Service Interruptions
                             Caused By Nor'easter

PR Newswire

MORRISTOWN, N.J., Feb. 8, 2013

MORRISTOWN, N.J., Feb. 8, 2013 /PRNewswire/ --If the wet, heavy snow and
strong winds from the nor'easter cause power interruptions, Jersey Central
Power & Light's (JCP&L) mobile optimized website and new mobile app can be
used by customers to report their outages and learn about the company's
overall restoration efforts.

The free app is available for Apple^® iPhone^® and Android^™ smartphones.
JCP&L customers can use the keyword "FirstEnergy" to locate the apps in the
online store. A new mobile website is also available to customers who use a
smartphone to visit

Features of the website and app include:

  oA simple power outage reporting process and access to the company's 24/7
    Power Center outage maps;
  oA click-to-call feature to reach customer service and links to the
    company's social media sites;
  oOne-click access to the full company website from each page of the mobile

Even if a customer's home is without power as a result of severe weather,
mobile phones can be charged with a car charger. By using a smartphone,
customers will continue to have online access until JCP&L is able to restore
electric service.

In addition to the mobile app, JCP&L customers can find the latest outage
information on Facebook at or on Twitter @JCP_L.

In a large-scale weather event such as the nor'easter, JCP&L encourages
customers to plan ahead for the possibility of electric service interruptions
by following these tips:

Safety Tips During Outages

  oCustomers who are without power are encouraged to call 1-888-LIGHTSS
    (1-888-544-4877) to report the outage.
  oKeep flashlights and fresh batteries in the home. Avoid using candles,
    especially around children and pets.
  oIf you have a water well and pump, keep an emergency supply of bottled
    water and/or fill your bathtub with fresh water.
  oMake sure you have a portable radio so you can stay tuned to your local
    radio station for updates on our progress to restore power.
  oStock an emergency supply of convenience foods that do not require
  oHave a hard-wired telephone or a charged cell phone handy in the event you
    need to report your electricity is out.
  oGather extra blankets or a sleeping bag for each person. 
  oDo not use gas stoves, kerosene heaters or other open-flame appliances
    asheat sources - they can causedeadly carbon monoxide gasto build up in
    your home.

Downed Wires

  oCustomers should immediately report downed wires to JCP&L or local police
    or fire department. Customers should never go near a downed power line,
    even if they think it's no longer carrying electricity.
  oDon't try to remove trees or tree limbs from power lines. Wait for
    utility crews to arrive.

Customer Generators

  oEmergency power generators offer an option for customers needing or
    wanting uninterrupted service. However, to ensure the safety of the
    home's occupants as well as that of utility company employees who may be
    working on power lines in the area, the proper generator should be
    selected and installed by a qualified electrician. When operating a
    generator, the power coming into the home should always be disconnected.
    Otherwise, power from the generator could be sent back onto the utility
    lines, creating a hazardous situation for utility workers.

JCP&L is a subsidiary of FirstEnergy Corp. (NYSE: FE). JCP&L serves 1.1
million customers in the counties of Burlington, Essex, Hunterdon, Mercer,
Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset, Sussex, Union and

FirstEnergy is a diversified energy company dedicated to safety, reliability
and operational excellence. Its 10 electric distribution companies form one
of the nation's largest investor-owned electric systems, serving customers in
Maryland, Ohio, Pennsylvania, New Jersey, New York and West Virginia. Its
generation subsidiaries control more than 20,000 megawatts of capacity from a
diversified mix of scrubbed coal, non-emitting nuclear, natural gas, hydro,
pumped-storage hydro and other renewables. Follow FirstEnergy on Twitter

SOURCE FirstEnergy Corp.

Contact: Ron Morano - JCP&L, 1-888- 233-3583
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