SoundBite Communications Receives 2012 Product of the Year Award From TMC's CUSTOMER Magazine

SoundBite Communications Receives 2012 Product of the Year Award From TMC's
CUSTOMER Magazine

SoundBite Honored for Driving Proactive Customer Engagement

BEDFORD, Mass., Feb. 7, 2013 (GLOBE NEWSWIRE) -- SoundBite Communications,
Inc. (Nasdaq:SDBT), a provider of customer experience management solutions,
has earned the CUSTOMER Magazine 2012 Product of the Year Award for SoundBite
Engage^TM. Presented by TMC, an integrated media company, this award is given
to companies that exhibit diligence, vision, and leadership within their
respected fields.

"SoundBite Communications is an esteemed recipient of our 2012 Product of the
Year Award for demonstrating its vision and devotion to excellence in customer
experience management," said Rich Tehrani, CEO of TMCnet. "SoundBite's
innovative technology has enabled the delivery of numerous solutions that have
improved the ROI for its clients while providing consumers with a better
overall experience."

SoundBite Engage, the company's multi-channel communications platform,
optimizes the customer experience by harnessing the power of the mobile device
and consumer preferences to facilitate intelligent conversations. This
cloud-based platform enables personalized, automated and agent-assisted
dialogs that increase customer engagement across the full consumer lifecycle –
marketing, customer care, collections, and payments.It also enables
cross-channel communications to elegantly preserve customer conversations
across multiple touchpoints- easily moving between voice, text, email, and web
silos in real-time, without losing the thread of the interaction.

"SoundBite enables results-driven customer engagements that provide quick
time-to-value. We help our clients provide a superior customer experience so
that they can build lifelong, profitable customer relationships that result in
revenue growth," said Jim Milton, president and CEO of SoundBite
Communications. "We are grateful to TMC's CUSTOMER Magazine for this
recognition as it demonstrates our achievements in the advancement of customer
experience management." 

About SoundBite Communications

SoundBite Communications is a customer experience management company with deep
expertise in delivering cloud-based mobile marketing, proactive customer care,
and collections/payments solutions.More than 450 global end-clients,
including nearly 50 Fortune 500 companies, leverage SoundBite's proactive
multi-channel communications and preference management platforms to power 2.5
billion personalized and compliant customer interactions annually across the
full consumer lifecycle.Visit SoundBite.com and follow SoundBite on Twitter
for more information. SoundBite is a registered service mark of SoundBite
Communications, Inc.

The SoundBite Communications, Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=4393

TMC's CUSTOMER Magazine

TMC's CUSTOMERmagazine premiered in September 2012 and is the industry's new,
definitive source for news, product information, and strategies for
communications that engage customers and potential customers. Each issue of
CUSTOMER includes news and insights on the latest developments in agent
training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce
management and more. Please visit www.customerzone360.com for more
information.

About TMC

TMC is a global, integrated media company that helps clients build communities
in print, in person and online.TMC publishes multiple magazines including
CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is
read by more than 1.5 million unique visitors each month, and is the leading
source of news and articles for the communications and technology industries.
TMC is also the producer of ITEXPO, the world's leading B2B communications
event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5;
HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit
TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

CONTACT: Company Contact:
         Lynn Ricci
         SoundBite Communications
         781-897-2696
         lricci@soundbite.com
        
         TMC Contact:
         Jan Pierret
         Marketing Manager
         203-852-6800, ext. 228
         jpierret@tmcnet.com

SoundBite Communications
 
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