Quest Recognized by Cisco for Excellence in Customer Satisfaction in the USA
SACRAMENTO, Calif. -- February 6, 2013
Quest announced today that it has achieved a Customer Satisfaction Excellence
Gold Star from Cisco. This designation recognizes Quest for delivering
outstanding customer service to customers in the USA.
“Our commitment to excellence in customer satisfaction is based on providing
the highest value products and services which meet our customer’s needs as
defined by them. In doing so, we have developed extensive, mutual long-term
relationships,” stated Tim Burke, Quest’s President and CEO. “Customer
satisfaction is also evident in our global Service Delivery Centers where we
have made a significant investment to build and create efficiencies that help
scale operations and reduce customer’s capital expense.”
“I have not worked with another firm who has shown me better people than
Quest’s,” commented Frank Lucido, Director of Information Technology with Bay
Group International. “From customer service and project management to
technical and sales personnel, everyone is wonderfully courteous and
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are
pleased to recognize and congratulate Quest for achieving outstanding customer
satisfaction,” said Edison Peres, senior vice president of the worldwide
channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver,
and Premier Certified partners based on regional target goals, providing a
weighted average of a partner's pre- and post-sales support over a rolling
12-month period. Partners that achieve outstanding customer satisfaction are
awarded the Customer Satisfaction Excellence Gold Star and can be found using
the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build
the sales, technical, and Cisco Lifecycle Services skills required to deliver
Cisco solutions to end customers. Through the program's specializations and
certifications, Cisco recognizes a partner's expertise in deploying solutions
based on Cisco advanced technologies and services. Using a third-party audit
process, the program validates partnerqualifications such as technology
skills, business best practices, customer satisfaction, and presales and
postsales support capabilities - critical factors in choosing a trusted
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Cisco Certified Partners
Quest, a worldwide leader in technology management has been delivering
successful solutions for its clients for over 30 years. Quest is ranked #9 on
the Global Managed Services Cloud Providers Top 100 by MSPmentor and ranked
one of CRN’s Solution Provider 500 among US technology firms as well as CRN’s
top 250 Tech Elite, and CRN’s designation of Cloud Elite.
Quest offers clients a portfolio of professional, cloud and managed services,
including consulting, security, wireless, data backup, disaster recovery,
business continuity, system performance, application development, HD video
conferencing, telecommunications & transport, VoIP, and technical staffing;
either on-site or from its secure global service delivery centers. Services
may be obtained through QuestFlex^®, a unique service level agreement,
allowing companies to “Invest in the capability, not in the product^®”.
Quest and QuestFlex are registered trademarks of Quest Media & Supplies, Inc.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco
and/or its affiliates in the U.S. and other countries.
Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco
Systems Inc. in the United States and certain other countries.
Barbara Klide, 800-326-4220
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