Clarabridge’s 2013 “Customer Experience Rocks” Road Show Series Kicks Off in Austin

  Clarabridge’s 2013 “Customer Experience Rocks” Road Show Series Kicks Off in

   Learn Best Practices From Dell and Rackspace on How They Run Successful
                         Customer Experience Programs

Business Wire

-- February 5, 2013

Clarabridge, Inc.:

             Clarabridge, Inc., the leading provider of Customer Experience
             Management (CEM) powered through intelligent sentiment and text
             analytics, is kicking off its 2013 “Customer Experience Rocks”
             Road Show series in Austin, Texas, on Thursday, Feb. 21, from
             8:30 a.m.-11:00 a.m. CT. Clarabridge CEO Sid Banerjee and VP of
WHAT:       Product Marketing Melissa Pippine will be joined by executives
             from Dell and Rackspace to discuss how strategic CEM and Voice of
             the Customer (VoC) initiatives have helped enterprises improve
             customer loyalty and retention, increase share of wallet, grow
             profitability, and identify new markets and product lines
             throughout the enterprise.

             The “Customer Experience Rocks” Road Show series are free
             education-only events that create a unique opportunity to hear
             firsthand how top global brands have taken their customer
             experience programs to the next level. Clarabridge customers will
             present on actionable insights that have led to major
             breakthroughs in product/services offerings, customer loyalty,
             and ROI along the way. Attendees at the Austin Road Show will
             learn best practices for implementing Customer Experience
             initiatives from Dell and Rackspace, which have some of the most
             successful, established programs in the country.

WHO:         Speakers include:
             -- Munish Gupta, Bob Norman and Steven Pelecky, Dell
             -- Julian Lopez, Rackspace
             -- Sid Banerjee, CEO, Clarabridge
             -- Melissa Pippine, Vice President, Product Marketing,

             Attendees will include professionals who are responsible for or
ATTENDEES:   interested in CEM and VoC activities within their organizations,
             -- Customer experience and consumer insight professionals
             -- Contact center and customer service team members
             -- Marketing and market researchers
             -- Product managers
             -- Social media teams

WHERE:       Customer Experience Rocks Road Show 2013
             The Westin Austin at the Domain
             Breakfast will be served

WHEN:        Thursday, Feb. 21, 2013, from 8:30 a.m.-11:00 a.m. CT

REGISTER:    Register for free here.

             If you are a member of the media or an industry analyst and you’d
CONTACT:     like to attend the road show or speak with the presenters after
             the event, contact Megan Coyle at 212.255.0080, ext. 14, or

About Clarabridge

Clarabridge is the leading provider ofCustomer Experience Management(CEM)
powered through intelligent sentiment and text analytics. Clarabridge enables
Global 1000 enterprises to achieve a universal understanding of their
customers by automatically collecting, classifying, scoring sentiment and
analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback
channels. Insights extracted result in improved marketing, product/service
offerings, operations and customer service across an organization. Clarabridge
customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell,
E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L’Oréal, Marriott
International, PetSmart, QVC, Inc., Sage North America, United Airlines,
Walmart, Walgreens and Wendy’s International. Clarabridge is privately held
with offices in Reston, Va. and London, U.K. For more information,
visit or on Twitter:@clarabridge.


Media Contacts
Clarabridge, Inc.
Serina Aswani, 571-299-1896
Articulate Communications Inc.
Megan Coyle, 212-255-0080, ext. 14
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