Retail Energy Supply Association Unveils Updated Consumer Guide
Guide Will Help Consumers Make Informed Decisions When Shopping for Energy
WASHINGTON, Feb. 5, 2013
WASHINGTON, Feb. 5, 2013 /PRNewswire/ -- Responding to rising interest among
consumers and state regulators, the Retail Energy Supply Association (RESA)
has updated its Consumer Education Guide, designed to help customers make
informed decisions when shopping for competitively priced electricity and
The revised guide was released at the winter meeting of the National
Association of Regulatory Utility Commissioners (NARUC) in Washington, D.C.
NARUC represents state public utility regulators, whose responsibilities
include oversight of competitive retail electricity and natural gas markets in
states that have restructured to promote competition and customer choice.
"In many states you can choose a retail energy supplier just as you do for
cell phone plans, cable television packages and internet access. Choosing an
energy supplier is no different," said RESA President Melissa Lauderdale.
"There are a wide variety of products and pricing options in the market to
consider," Lauderdale noted. "But as with any purchasing decision, consumers
should make the best informed choice they can. This guide aims to help them
make that informed decision when choosing a retail electricity or natural gas
Because some consumers may be unaware of their right to choose competitive
retail energy products in many states, they might be wary of sales agents
knocking on their door, calling on the phone, or making offers through the
mail or online. As the leading national trade association for competitive
retail energy suppliers, RESA is acting to help consumers obtain the
information they need to become better informed as they shop for competitive
electricity and natural gas products.
"RESA members are dedicated to working with all stakeholders to promote
vibrant competitive retail energy markets for residential, commercial and
industrial consumers," said Jay Kooper, chairman of RESA's consumer education
committee. "It is important to our rapidly growing industry that consumers
have a positive experience when shopping for competitive energy products and
services and to have at their fingertips the information they need."
RESA members adhere to guiding principles outlining marketing practices
designed to protect consumers. To further ensure consumers have a rewarding
experience shopping for electricity and natural gas, RESA's guide aims to
educate consumers about competitive energy suppliers, what it means for
consumers to shop for their individual energy needs, and what questions they
should ask before they enter into a contract.
The guide is intended to complement efforts by state public utility
commissions and consumer advocates to prevent bad marketing practices. The
most potent tool in that effort is a well-informed consumer. RESA's guide is
easily accessible and provides general information on competitive suppliers,
what to look for when considering a contract offer, pricing and product
options, and what to expect from legitimate sales interactions.
"Some consumers may shop based on price, while others may shop based on
billing options or product types, such as obtaining energy from
environmentally friendly sources like wind and solar power," said Lauderdale.
"Competitive retail energy markets provide customers with choice, and as
competitive suppliers in those markets we want them to be wholly satisfied
with their shopping experience. We hope this guide helps consumers shop with
confidence when considering the many energy choices available to them."
RESA is the nation's leading association of competitive energy suppliers
dedicated to creating and sustaining vibrantly competitive electricity and
natural gas markets for the benefit of consumers. RESA's consumer education
guide is available at www.resausa.org.
RESA represents competitive energy suppliers dedicated to creating and
sustaining vibrantly competitive electricity and natural gas markets for the
benefit of consumers. RESA's members include: Champion Energy Services, LLC;
ConEdison Solutions; Constellation NewEnergy, Inc.; Direct Energy Services,
LLC; GDF SUEZ Energy Resources NA, Inc.; Hess Corporation; Integrys Energy
Services, Inc.; Just Energy; Liberty Power; MC Squared Energy Services, LLC;
Mint Energy, LLC; NextEra Energy Services; Noble Americas Energy Solutions
LLC; NRG, Inc.; PPL EnergyPlus, LLC; Stream Energy; TransCanada Power
Marketing Ltd. and TriEagle Energy, L.P. For more information about RESA
please contact Tracy McCormick, Executive Director, at (717) 566-5405, or
Media Contact: Bryan Lee, 301-717-2988
SOURCE Retail Energy Supply Association
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